Summary
Overview
Work History
Education
References
COURSES
Timeline
Generic
Bonolo Lebele

Bonolo Lebele

Brand Ambassador And Sales Consultant
Florida Park, Johannesburg

Summary

Dear Hiring Manager


Thank you for reviewing my resume. I am an exceptional sales professional with strong focus on brand representation and customer engagement. Proven ability to drive sales and build lasting client relationships. Demonstrates effective collaboration and adaptability in dynamic environments, ensuring team success and meeting targets. Skilled in communication, product knowledge, and strategic planning.

Overview

13
13
years of professional experience
1
1
Language

Work History

Brand Ambassador

Tradeway
Johannesburg
12.2024 - Current
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Sales Consultant

MTN
Johannesburg
07.2021 - 01.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker sales closings, and increased productivity.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Managed 6 x 60 minutes classed a day

Language Consultant (English Tutor)

Cambly
Remote
02.2018 - 09.2020
  • Fostered positive relationships with clients through consistent support, encouragement, and personalized attention during consultations.
  • Trained new hires on company policies, procedures, best practices for successful language consulting engagements ensuring seamless integration into our established team dynamic.
  • Delivered comprehensive reports detailing client achievements, areas of growth, and suggestions for continued development ensuring clarity and understanding of results achieved during language consultation.
  • Conducted thorough assessments of clients'' language skills, enabling targeted instruction and measurable progress tracking.
  • Streamlined administrative processes such as scheduling, billing, and record-keeping to ensure efficient operations within the consultancy firm.

Fashion Advisor

Zara
Port Elizabeth
03.2017 - 01.2018
  • Make changes according to feedback from headquarters.
  • Assisted in inventory management tasks such as ordering merchandise and maintaining stock levels for optimal product availability.
  • Continuously expanded my product knowledge by attending brand presentations and reviewing industry resources, ensuring accurate recommendations for clients seeking specific items or styles.
  • Conducted private consultations, assessing clients'' current wardrobe and offering guidance on updating or adding key pieces.
  • Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
  • Contributed to a positive shopping experience, efficiently addressing customer concerns and inquiries.
  • Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
  • Collaborated with visual merchandisers to develop creative window displays that attracted attention from passersby and enticed them into the store.
  • Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
  • Managed 50-100 walk in clients a day

Operations Administrator

Drinks Dispense Services
Centurion
02.2013 - 01.2014
  • Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
  • Evaluated current operational practices and suggested improvement strategies.
  • Collaborated with various teams to develop cross-functional solutions for operational challenges.
  • Provided answers to customer questions via phone and email, typically within two hours.
  • Assisted with documenting key processes and procedures and security protocols.
  • Coordinated meetings for the department, both in the office and remotely via Teams.
  • Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
  • Supported operations and warehouse team by handling all administrative tasks.
  • Implemented performance metrics to monitor team success, using data-driven insights to drive continuous improvement efforts.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Assisted in the development of strategic plans for business growth while maintaining a focus on operational efficiency.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.

Receptionist

Drinks Dispense Services
03.2012 - 01.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Education

National Diploma - Business Management

Nelson Mandela University
Port Elizabeth
11.2016

Bachelor in Law - Law

University of South Africa
Johannesburg, South Africa

References

Chantel, Botha, Zara 041 395 1200, 0671422562, Zara, Department Manager 

Johan Meyer, Drinks Dispense Services, 0116084972, Branch Manager 

Rorry, MTN SA, 0834511190, Sales Manager 


COURSES

  • PA Diploma, Quest Computer Skills Centre
  • May 2012 — Aug 2018

Timeline

Brand Ambassador

Tradeway
12.2024 - Current

Sales Consultant

MTN
07.2021 - 01.2022

Language Consultant (English Tutor)

Cambly
02.2018 - 09.2020

Fashion Advisor

Zara
03.2017 - 01.2018

Operations Administrator

Drinks Dispense Services
02.2013 - 01.2014

Receptionist

Drinks Dispense Services
03.2012 - 01.2013

National Diploma - Business Management

Nelson Mandela University

Bachelor in Law - Law

University of South Africa

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Bonolo LebeleBrand Ambassador And Sales Consultant