Bonnie Xaba
Senior Engineer Radio Networks Performance and Quality
Kempton Park,GP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated ICT and digital technologies professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A pioneer of Change.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced 3GPP techologies expert with over 15 years of experience in ICT industry, RAN and RF engineering. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Senior Specialist Radio Network Quality
Vodacom South Africa
Midrand, South Africa
05.2017 - Current
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
Small Business Owner
Self
Johannesburg , South Africa
03.2015 - 03.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Determined best courses of action for company based on regional market trends and demands.
- Used business software packages to maintain files and administrative records.
- Promoted business via social media to generate leads and maximize brand identity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Maintained up-to-date administrative records to monitor operational conditions.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Frequently studied market to keep abreast of new industry trends.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in Type field.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Junior Manager Engineering Strategy
Telkom SA
Pretoria , South Africa
02.2010 - 12.2014
- Created plans and communicated deadlines to complete projects on time.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock into inventory management system.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Handled Number calls per day to address customer inquiries and concerns.
Education
Associate In Electronics Engineering Technology - National Diploma in Electrical Engineering
Mangosuthu University of Techo
Kwa Zulu Natal South Africa 01.1998 - 06.2001
Bachelor Of Electrical Engineering - Engineering
Tshwane University of Technology
Pretoria 01.2005 - 12.2008
Post Graduate Diploma - Digital Business
Wits Business School
Johannesburg 06.2019 - 12.2020
Management Advanced Program - Commerce Law And Management
Wits Business School
Johannesburg 01.2015 - 12.2015
Skills
Network solutions
undefinedTimeline
Post Graduate Diploma - Digital Business
Wits Business School
06.2019 - 12.2020
Senior Specialist Radio Network Quality
Vodacom South Africa
05.2017 - Current
Small Business Owner
Self
03.2015 - 03.2017
Management Advanced Program - Commerce Law And Management
Wits Business School
01.2015 - 12.2015
Junior Manager Engineering Strategy
Telkom SA
02.2010 - 12.2014
Bachelor Of Electrical Engineering - Engineering
Tshwane University of Technology
01.2005 - 12.2008
Associate In Electronics Engineering Technology - National Diploma in Electrical Engineering
Mangosuthu University of Techo
01.1998 - 06.2001
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