Excell Computer Program
Bonita Joubert
Intern Property Practitioner Sales Consultant
Vryburg
Summary
Driven to learn quickly, advance computer proficiency and
training in industry operations. Solid background in field and
office settings supporting team needs. Hardworking team player
focused on boosting productivity and performance with
conscientious and detail-oriented approaches.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Intern Property Practitioner
Farm Expert Properties & Auctioneers
10.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided project progress updates and proposed solutions to issues.
- Contributed to positive environment by collaborating with fellow colleagues on properties listed.
- Facilitated successful completion of listing of properties Commercial & Residential.
- Marketing of properties in areas Vryburg, Stella & Delareyville, increase sales by 10%.
- Target specific buyers & sellers according to market research.
- Marketing on social media according to statistics & facts.
Car Detailer
Bonita Bubbles Car Wash
03.2022 - 05.2023
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements
- Improved overall vehicle appearance with the use of professional-grade equipment and products
- Provided exceptional customer service and addressed customer inquiries
- Shined vehicle windows and windshields to remove water spots
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Achieved superior results through meticulous attention to detail in all aspects of car detailing
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles
- Wiped down and polished interior and exterior surfaces.
- Contributed to positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
- Washed cars and trucks daily for auto dealerships.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed, waxed, and buffed vehicle bodies for professional shine
Service Advisor
Supreme Auto
08.2011 - 02.2022
- Documented problems and corrective actions to maintain records.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected payments, processed transactions and updated relevant records.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Utilized t truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Provided valuable input towards continuous improvement initiatives aimed at optimizing stock management processes within the company.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Organized warehouse and stockroom area.
- Ensured compliance with company policies and safety regulations during all aspects of the job duties performed.
- Reduced downtime for rental vehicles by quickly addressing minor repairs or coordinating with the repair team for more complex issues.
- Responded to all customer inquiries thoroughly and professionally.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Decreased instances of fraudulent claims through meticulous verification processes and careful attention to detail.
- Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
- Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
Debt Recovery Specialist
Naledi Municipality
03.2009 - 07.2011
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- COMPANY CLOSED......
Debt Recovery Specialist
Kotze, Low, Swanepoel Attorney's Vryburg
11.2008 - 02.2009
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
Administrative Clerk
Steenebrug Boerdery
08.2007 - 10.2008
- Identified communication channels to set roadmap to distribute information.
- Ensured seamless event planning for company functions through venue selection, catering coordination, and attendance tracking.
- Utilized office management software to record and track customer information.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Generated reports to track employee time and attendance of 600 employees (seasonal workers).
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Secretary to the General Manager
Viking Chemicals
07.2005 - 08.2007
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Determined and performed appropriate adjustments of authorized stock levels.
- Greeted customers and directed to requested products.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Supervised and trained new staff in performing census.
Call Center Representative
ADT Security
01.2002 - 06.2005
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Recommended, selected and helped locate and obtain product based on customer requests.
- Attended telephone skills and program information training sessions to boost aptitude.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Tracked customer service cases and updated service software with customer information.
Education
Matric Sertificate - Administrative Assistance And Secretarial Science
College For Business & Computer Education
Germiston, South Africa 04.2001 -
High School Diploma -
Elsburg Hoërskool
Elsburg 04.2001 -
Skills
Attention to Detail
undefinedCertification
ADT Security [Interpersonal relations course] Training - [Timeframe]
Software
Word Computer Program
PowerPoint Computer Program
Pastell Software Program
Payroll Program Donkerhoek Data
Ford Academy Training - Product knowledge
Timeline
Intern Property Practitioner
Farm Expert Properties & Auctioneers
10.2023 - Current
Car Detailer
Bonita Bubbles Car Wash
03.2022 - 05.2023
Service Advisor
Supreme Auto
08.2011 - 02.2022
Debt Recovery Specialist
Naledi Municipality
03.2009 - 07.2011
Debt Recovery Specialist
Kotze, Low, Swanepoel Attorney's Vryburg
11.2008 - 02.2009
Administrative Clerk
Steenebrug Boerdery
08.2007 - 10.2008
Payroll Certificate Donkerhoek Data Basic Payroll Training
07-2007
Payroll Certificate Donkerhoek Data Advanced Payroll Training
07-2007
Secretary to the General Manager
Viking Chemicals
07.2005 - 08.2007
ADT Security [Interpersonal relations course] Training - [Timeframe]
07-2003
Elvey International Certificate DSC Beginner & Intermediate course
07-2003
QED Certificate Telephone & Programme skills
04-2003
Call Center Representative
ADT Security
01.2002 - 06.2005
Matric Sertificate - Administrative Assistance And Secretarial Science
College For Business & Computer Education
04.2001 -
High School Diploma -
Elsburg Hoërskool
04.2001 -
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