Bonita Bernadette Williams

• Liaising with Clients (queries)
• Ordering of Connectivity & Installations (links from Providers)
• Responsible for managing the end-to-end provision process from receipt of order to the completion of site which entails:
• Hosted programming
• Loading of Contracts
• 1st line support
• Number Porting
• Processing of cancellations
• Package Up/downgrades
• Bandwidth top-up
• Age analysis (Debtors)
• Responsible for coordinating technician's appointments
• Scheduling installations / equipment swap outs and programming - record keeping
• HR duties for Cape Town Office - (Administrative support)
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Duties:

• Ordering and dispatching of stock
• Delegating Work to Staff
• Data Capturing
• Updating Monthly Report
• Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
• Recorded daily activities for inventory control.
• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
• Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.

• General Admin for Senior Manager
• Delegating Work to Staff
• Updating Client Records
• Sim Swaps for Lost or Stolen Sim Cards
• Solving Client Queries
• Ordering and dispatching Of Sims
• Stock Controller
• Data Capturing
• Updating Monthly
• Reason for Leaving: Company down sized
• Built exceptional rapport with suppliers and transportation companies to create seamless operations.
• Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.
• Coordinated transportation activities to ensure timely deliveries while minimizing freight costs.

• Answering Switchboard approximately 30 inbound & outbound calls
• Liaising with Hauliers (Owners)
• Capture Daily Stats
• Update Monthly Report
• Reason for Leaving: Contract (Offered permanent Position)
• Input data and processed system change to generate accurate reports.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.