Boniswa Samantha Mpekana
3149 Pat Molawa Street,Tshepisong Phase 3
Summary
Proven Assistant Manager and Call Centre Agent with a track record of enhancing customer satisfaction at SAYA Recoveries. Skilled in money handling and fostering team motivation, I excel in leveraging product and service knowledge to resolve inquiries efficiently. My expertise in customer relations and software systems boosts operational efficiency, contributing to significant team achievements.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Ta Coasa’s Pub and Grill
Gauteng,South Africa
08.2024 - Current
Working on weekends to assist with book keeping and stock taking.
Call Centre Agent
SAYA Recoveries
Roodeport,South Africa
05.2022 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor Of Social Work - Humanities
University of South Africa
Gauteng,South AfricaHigher Certificate In Archive And Records Manageme - Records Management
University of South Africa
Gauteng,South Africa 01.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
References
Employer:Ta Cosas Pub and Grill
Name and Surname:William Khoza
Contact details:0789234925
Employer:SAYA Recoveries
Name and Surname:Pracias Baloyi
Contact details:0761801906
Timeline
Assistant Manager
Ta Coasa’s Pub and Grill
08.2024 - Current
Call Centre Agent
SAYA Recoveries
05.2022 - 08.2024
Bachelor Of Social Work - Humanities
University of South Africa
Higher Certificate In Archive And Records Manageme - Records Management
University of South Africa