Boniswa Bonnie Tatsa

• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.
• Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
• Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
• Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
• Enhanced candidate experience by implementing a streamlined application process and timely communication.
• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
• Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
• Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
• Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.
• Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
• Established strong relationships with universities and professional associations to build pipeline of early career talent.
• Improved candidate experience with prompt communication and feedback, ensuring positive perception of company throughout recruitment cycle.
• Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
• Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
• Implemented employee referral program that increased number of quality referrals and strengthened company's internal network.
• Cultivated positive candidate experience that reinforced company's reputation as employer of choice, from initial contact through to offer stage.
• Reduced employee turnover by developing and implementing comprehensive onboarding program that emphasized cultural fit and job expectations.
• Streamlined recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
• Leveraged social media platforms to advertise open positions, reaching wider audience and increasing application rates.
• Developed talent acquisition strategy that aligned with company's long-term growth plans and workforce needs.
• Monitored and analyzed recruitment metrics to identify trends, making data-driven decisions to improve recruitment strategies.
• Facilitated candidate assessment processes, including behavioral interviews and skills testing, to ensure fit for role.
• Enhanced employer brand visibility by establishing strong presence on professional networking sites and engaging with potential candidates.
• Conducted detailed job analyses to create accurate and appealing job descriptions that attracted high-quality candidates.
• Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies.
• Enhanced team collaboration by introducing recruitment software that streamlined communication and task allocation among team members.

Reason for leaving: The company is restructuring.

• Reduced time-to-fill ratios by leveraging advanced search techniques such as Boolean logic operators.
• Cultivated in-depth understanding of IT and Engineering industry trends and hiring desires.
• Consistently met and exceeded monthly placement targets, contributing substantially to overall revenue growth.
• Developed strong relationships with hiring managers to understand their needs and provide tailored recruitment services.
• Continuously updated knowledge of market trends, allowing for informed decision-making when advising clients on hiring strategies and best practices.
• Actively contributed to the development and improvement of company policies and procedures related to recruitment, resulting in more efficient hiring practices.
• Built solid rapport with high-performing engineers through consistent communication throughout their career development journey.
• Improved company brand visibility within the industry through targeted marketing efforts and attending relevant conferences and events.
• Managed a diverse range of job openings, from entry-level to executive positions, ensuring appropriate candidate fit.
• Increased client satisfaction by consistently delivering high-quality engineering candidates for various positions.
• Provided coaching and guidance to candidates during the interview process, helping them improve their chances of securing employment opportunities.
• Streamlined the recruiting process for faster candidate placement, resulting in a higher success rate for clients.
• Utilized various sourcing methods including job boards, social media, and networking events to identify top talent in the engineering field.
• Negotiated competitive compensation packages on behalf of candidates, ensuring a successful outcome for both parties involved.
• Maintained organized applicant tracking systems, streamlining workflow efficiency and improving overall team productivity levels.
• Collaborated with internal teams to develop comprehensive job descriptions that accurately represented client requirements and attracted qualified applicants.
• Established trust between recruiter-client relationship by providing transparent updates about ongoing searches regularly.
• Implemented creative recruitment strategies that resulted in an increase in passive candidate engagement and conversion rates.
• Partnered with HR departments to facilitate seamless onboarding processes for new hires, ensuring a positive candidate experience.
• Expanded professional network by consistently attending industry-specific events and connecting with key influencers in the engineering community.
• Conducted thorough pre-screening interviews with potential candidates to assess technical skills and cultural fit before submitting them to clients.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
• Wrote and posted technical job descriptions.
• Sourced and selected applicants for technical positions within company.
• Onboarded new hires and set up training.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Interviewed candidates using different interview methods and approaches.
• Built relationships with colleges and universities to stay informed on new technical talent.
• Reason for leaving: Started off as a 6-month fixed-term contract, that was later extended. However, due to business being slow, my contract ended.

• HR: Compensation & Benefits Processes
• Administer Medical Aid.
• Process and administer new applications.
• Assist in the coordination of annual changes in m/aid plans by receiving all changes from the stores and submitting information to the service provider timely.
• Validate information on the disability form upon receipt from the store.
• Conduct follow-ups and provide the insurer with outstanding information.
• On finalization of the claim, provide payroll with the relevant information.
• Submit death claims to relevant administrators of the fund.
• Validate information on the death claim form upon receipt from the store.
• Reports on the status of death claims monthly to the manager.
• Handles all funeral fund queries.
• Obtains days absent on all WCA claims and submits them to payroll for processing.
• Calculate the Cost to Company (CTC) for new employees or changes.
• Handling of new appointments by ensuring the contract is drawn up and signed, the new employee file is completed in full, and necessary documents have been obtained.
• Hire a new employee on the Sage system and send them to payroll.
• Process transfers, promotions, and changes (excl.
• Salary changes on the Sage system and sent them to payroll.
• Draw up letters, distribute them to stores, and attach documentation before sending.
• Handle portal-related queries on users, supervisors, access, training, etc.
• Overtime and leave-related queries.
• Ensure new users are created on the system and linked correctly to the correct store and manager.
• Assist with monthly reports.
• Handle IR queries.
• Manage recruitment agencies and reporting.
• Assist with various vacancies.

Reason for Leaving: Relocated to Durban.

• Promptly corresponded with applicants and coordinated and conducted interviews.
• Assisted with writing job postings and job descriptions for boards.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Completed human resource operational requirements by scheduling and assigning employees.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Created and delivered HR training sessions to staff, managers and executives.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Developed and monitored employee recognition programs.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Worked alongside global business leader to deploy new training strategies.
• Collaborated with managers to identify and address employee relations issues.
• Administered employee benefits programs and assisted with open enrollment.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
• Managed offer negotiation process between candidates and hiring managers, securing mutually beneficial agreements that contributed to long-term employee satisfaction levels.
• Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
• Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
• Expanded company''s talent pool through participation in job fairs, networking events, and industry conferences.
• Hired employees and initiated new hire paperwork process.
• Improved overall hiring quality by partnering with department managers to develop detailed job descriptions and requirements for each role.
• Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Streamlined the interview process, resulting in more efficient candidate evaluation and faster decision-making by hiring teams.
• Followed up with leads to explain application process and answered questions to increase interest.
• Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
• Collected market intelligence activity to identify and develop new markets, courses and opportunities.
• Explained human resources policies, procedures, laws, standards, and regulations to each employee.
• Incorporated ideas, input, and content for key recruitment and outreach guides for social media and online usage.
• Implemented data-driven recruiting practices by tracking key performance metrics and leveraging insights to inform future strategies.
• Reduced time-to-fill for open positions by proactively cultivating a robust talent pipeline through various sourcing techniques.
• Provided coaching on interviewing techniques to hiring managers, enhancing their ability to assess candidate suitability accurately during interviews.
• Established strong relationships with external recruitment vendors and agencies, streamlining the hiring process for hard-to-fill positions.
• Implemented innovative sourcing techniques to identify passive candidates in competitive industries, resulting in an expanded pool of qualified prospects.
• Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices.
• Maintained up-to-date knowledge of employment laws and best practices in talent acquisition, enabling informed strategic decisions related to recruitment activities within the organization.
• Assisted Admissions Manager with admissions and administration process for ensuring suitability of student recruitment process.
• Optimized recruitment budget allocation, utilizing cost-effective strategies such as social media campaigns and targeted job postings.
• Collaborated effectively with human resources team members to ensure seamless coordination of all recruitment-related activities.
• Developed strong relationships with local colleges and universities to facilitate a steady flow of high-quality entry-level candidates into the organization.
• Targeted school audiences of secondary school students, mature students and school guidance counselors through presentations and social media avenues.
• Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
• Developed comprehensive annual undergraduate recruitment plan for domestic full time and transfer students to maximize student enrollment.
• Developed a comprehensive employer branding strategy, increasing company visibility among target talent pools and attracting higher quality applicants.
• Supported management in developing and implementing personnel policies and procedures.
• Increased employee retention rates with the implementation of comprehensive onboarding programs and ongoing professional development opportunities.
• Tracked key dates and deadlines and maintained specific personnel lists.
• Responded to trends, developments, threats and opportunities to increase conversion rates.
• Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Advocated for staff members, helping to identify and resolve conflicts.
• Developed and implemented onboarding and orientation programs for new employees.
• Reason for leaving: Recruitment services moved to Cape Town.

• Interviewed candidates alongside hiring managers.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
• Completed Reference and Background Checks.
• Partnered with hiring managers to determine staffing needs.
• Administered appropriate company recruitment and screening assessments.
• Conducted interviews and tested the applicants to further filter them and advance them to the next level, relevant to their job posting.
• Collaborated with HR and the management of the recruitment process.
• Ensured the criteria for which the candidates are being tested are relevant to the job they have applied for.
• Presented reports on recruitment and analyzed the status of recruitment practices regularly to the team and management.
• Networked and built contacts to source candidates better.

Reason for Leaving: I was headhunted by my WNS manager.

• Assess calls for statistical purposes
• Full recruitment function
• Assisting with preparation of disciplinary hearings and CCMA documentation
• Confirmation of employment/remuneration from financial and other institutions
• Capturing Staff Information Forms and additional documentation on commencement of employees’ employment
• Updating of employee documentation: payroll changes, conversions from Trainee to Temporary to Permanent appointments; change of residence; next of kin; medical aid; banking details; qualifications and personal circumstances
• Reconciliation & processing of leave on ESS
• Ensuring that the Payroll Officers are notified of resignations and termination of services timeously, and with the relevant documentation
• Assist the HR & Payroll Officers with general payroll and HR administration queries
• Conduct accurate and timeous filing of all HR related documentation
• Prepare and complete all maternity leave and UIF documentation
• Coordinate and dispatch HR related documentation for courier delivery and record all such documentation for Disciplinary Hearing/CCMA purposes
• Assist with the compilation of BEE statistics and monthly HR reports
• Update resignations table and employee master list monthly
• Deliver pay slips where required to all Inter-Active Technologies sites
• ESS Monthly
• Generate ESS Codes on VIP
• Allocate Email addresses
• Allocate Department Numbers
• Send Activation Emails
• Leave Reports
• General
• Attend to leave queries
• Unblock users who have locked themselves out of ESS & reset passwords
• Update any changes to email addresses
• Update any changes to Department numbers
• Ensure that personal details for employees are updated correctly (Correspond with ID etc)
• Approve or Decline Leave (send email to Managers if leave has been declined so that they are aware)
• Check that leave has been approved
• If not, reassign to relevant Managers for approval
• Attend to system problems
• VIP Monthly
• Load new employees
• Load unpaid Leave
• Load leave for those employees who do not have access to ESS
• Print pay slips if requested
• Employment Equity Monthly
• Update Workforce Profile (Race, Gender, Occupational Levels, Job Function)
• Update Workforce Movement (Recruitment, Promotion, Termination, Disciplinary Action)
• Update Skills Development
• Annually
• Ensure that a 1-to-5-year Numerical Goal Plan is drafted and completed
• Ensure that 1-to-5-year Numerical Targets are drafted and completed
• Complete and Submit EEA2 and EEA4
• Salary Increases
• Ensure HR receives all up-to-date employee disciplinary warnings
• Update the warnings file (Remove outdated warnings) and update the spreadsheet
• Compile a list of current employees which includes Dept no., Employee no., Title, Surname, Name, Start Date, Job title, Warnings if applicable, Basic Salary, Travel, TCTC, etc
• Separate the spreadsheet according to department numbers and add formulas
• Distribute departments to relevant Line Managers etc
• Compile a spreadsheet with Manager’s input and send it to EXCO
• Prepare increased letters, envelopes, and labels
• Ensure all increase letters are returned
• Discovery Health Monthly
• Present options to new employees or Temp to Perm conversions
• Ensure applications are correctly completed
• Scan and send new applications to Discovery
• Ensure any additional requirements for applications are completed
• Check that Discovery is billing us the correct premiums
• Ensure employees not joining Discovery are on a medical aid with day-to-day cover
• Contact relevant medical aids to ensure all details provided are accurate
• Ensure Membership Cards are delivered
• Annually
• Ensure that any upgrades are sent to Discovery Health
• Ensure that any changes in salary are sent to Discovery Health so that the correct premiums are billed
• Check monthly billing reports to ensure all is in order
• Send changes to payroll so that they can be uploaded onto VIP
• General
• Vitality (Activation/Cancellation)
• Addition or Cancellation of New Dependents
• Update Doctor for those on Key Care
• Downgrades
• Cancellations
• Organize and attend Discovery Health Days
• Focus on meeting targets
• Onboarding
• Induction
• Reason for Leaving: Company restructure (Bytes acquired Interactive Technologies).

• Trained new Resource Consultants on company policies, procedures, and best practices, fostering a culture of continuous learning.
• Developed strong partnerships with local businesses to identify potential opportunities for mutual growth and collaboration.
• Participated in networking events to establish connections with industry professionals and potential clients, expanding the company's reach in the market.
• Enhanced client relationships by providing tailored resource management solutions and maintaining open communication channels.
• Facilitated the onboarding process for new hires, ensuring all necessary paperwork was completed accurately and efficiently within required timeframes.
• Assisted clients with workforce planning initiatives by analyzing current resource allocations and identifying areas for improvement or adjustment.
• Provided ongoing support to hired resources throughout their assignments, addressing any concerns or challenges proactively for optimal performance results.
• Developed targeted marketing campaigns that showcased available job opportunities to a broad audience of qualified candidates.
• Delivered customized workforce strategies to meet clients'' unique business needs, resulting in increased satisfaction and retention rates.
• Conducted regular follow-ups with placed candidates to ensure satisfaction and address any concerns or challenges in a timely manner.
• Provided expert advice on navigating employment laws, regulations, and compliance requirements, ensuring client organizations remained up-to-date on best practices.
• Assessed candidates'' skills and qualifications through thorough interviews, ensuring the most suitable fit for clients'' requirements.
• Negotiated contracts with external vendors to secure favorable terms for both parties while maintaining high-quality service offerings.
• Conducted market research to stay informed of industry trends and inform clients on how to remain competitive in their respective fields.
• Implemented innovative sourcing techniques to attract top talent for hard-to-fill positions in highly competitive markets.
• Streamlined recruitment processes for improved efficiency, implementing new technologies and optimizing existing workflows.
• Managed a diverse portfolio of clients across various industries, providing strategic consulting on workforce planning and talent acquisition.
• Collaborated with cross-functional teams to develop comprehensive resource management plans that aligned with organizational goals.
• Assisted with development of health and safety plans for hazardous materials.
• Investigated accidents and analyzed root causes to develop corrective action plans.
• Conducted air quality monitoring and analysis of air pollutants.
• Performed environmental site assessments and provided remediation recommendations.
• Interpreted test data to determine whether contamination existed in accordance with environmental laws.
• Served as technical consultant on environmental policies to maintain regulatory compliance.
• Prepared detailed scientific reports or presentations based on findings.
• Formulated and implemented long-range plans for environmental programs.
• Managed development, design and execution of energy conservation projects.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
• Operated and maintained applicant tracking and candidate management systems.
• Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
• Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
• Implemented sourcing strategies to discover top talent in competitive markets.
• Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
• Improved employee retention rates through thorough candidate screening and interview techniques.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.

Reason for leaving: headhunted by my manager at Interactive Technologies.

• Reason for Leaving: Fell pregnant and could no longer work shifts
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Addressed customer account discrepancies and concerns.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Streamlined communication processes for improved information exchange between customers and team members.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests for products, services, and company information.
• Assisted in training new hires, sharing best practices for effective customer service delivery.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Increased efficiency and team productivity by promoting operational best practices.
• Implemented and developed customer service training processes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.

Reason for leaving: better offer from the Tower group.

• Exceeded performance goals by consistently delivering accurate results under tight deadlines, demonstrating exceptional time-management skills and prioritization abilities.
• Reduced errors in data entry by implementing comprehensive validation checks and procedures.
• Enhanced data quality through thorough examination of records, ensuring the integrity of information used in decision-making processes.
• Maintained exceptional attention to detail while reviewing large volumes of complex information for accuracy and consistency.
• Collaborated with cross-functional teams to ensure accurate data collection, input, and reporting across departments.
• Conducted regular audits of validation processes to identify areas for improvement and increase efficiency.
• Managed a team of junior validators, providing guidance on best practices and overseeing their work to maintain high levels of accuracy across all projects they were involved in.
• Safeguarded company reputation by maintaining a strict adherence to industry regulations throughout the entire lifecycle of each project.
• Improved validation accuracy by diligently reviewing and analyzing data for completeness and correctness.
• Identified potential risks within datasets by conducting thorough analysis and investigation of discrepancies.
• Supported system upgrades by validating new features and functionality, ensuring seamless transitions without compromising data integrity.
• Assisted in the development of a robust data management strategy, incorporating validation as a critical component for maintaining high-quality information.
• Assisted with regulatory compliance efforts by validating sensitive financial information for government reporting requirements.
• Increased confidence in organizational data by providing training on best practices for accurate data entry and validation to team members.
• Streamlined validation processes with the development of efficient tools and automated systems, increasing overall productivity.
• Conducted root cause analysis on recurring issues, implementing corrective actions to prevent future occurrences of similar errors or inconsistencies in datasets.
• Utilized advanced software tools and techniques to automate routine validation tasks, freeing up time for more strategic objectives related to improving overall data quality standards within the organization.
• Ensured customer satisfaction through timely resolution of discrepancies identified during validation process.

Reason for leaving: Contract role.