Bonisiwe Mandiwana
Regional Partner Manager (AFRICA REGION)
Johannesburg
Summary
I am a hardworking and self-motivated individual with more than 15 years of experience in different roles in the IT industry. Passionate about sharing knowledge. My goal is to understand the client's key business strategy, challenges and requirements, I am focused on driving value for the client, while maximizing revenue and margin for my organization. I focus on growing the base business, and complex solutions for new business opportunities. Over the past 3 years my focus has been Security, Governance & Compliance.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Regional Partner Manager
Darktrace
12.2023 - Current
- Partner Relationship Management: Develop and maintain strong relationships with existing and new channel partners in Africa.
- Strategic Planning and Execution: Create and implement regional business plans, aligning partner activities with company objectives to drive sales and market penetration.
- Partner Enablement and Support: Provide training, resources, and support to partners, ensuring partners are equipped to effectively sell and support the Darktrace products or services.
- Performance Monitoring and Reporting: Track partner performance against key performance indicators (KPIs), analyze results, and implement corrective actions as needed to meet business goals.
- Collaboration with Internal Teams: Work closely with sales, marketing, and product teams to align strategies, share insights, and ensure a cohesive approach to market opportunities.
- Market Intelligence and Feedback: Gather and analyze market trends, competitor activities, and partner feedback to inform strategic decisions and improve offerings.
Partner Business Manager
KnowBe4
09.2022 - 12.2023
- Prospecting of partners in an African region, onboarding, enablement, revenue growth.
- Resolved problems, improved operations (before & after the deal is closed) and provided exceptional service.
- Co-ordinate the client onboarding together with Customer Success Manager, Manage projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Business Development - Overall management of Channel with a core focus on the key Focus Partner and partner revenue.
- Relationship Development - Amplify KnowBe4 value propositions to the market through partner activity and behavior.
- Business Management - Provide accurate weekly forecast sales potential between KnowBe4 and Managed Partners.
Partner Business Manager
VMware
09.2017 - 08.2022
- Business Development - Overall management of Channel with a core focus on the key Focus Partner (SA region) and partner revenue.
- Relationship Development - Amplify VMware's value propositions to the market through partner activity and behavior.
- Business Management - Provide accurate weekly forecast sales potential between VMware and Managed Partners.
- Monitored partner performance and provided feedback on areas of improvement.
- Liaised between partners and internal stakeholders to resolve conflicts.
System Administrator
acQuire Technology Solutions
09.2012 - 08.2017
- Manage IT department for both South Africa and UK.
- Strategic discussions on the company IT road-map.
- Negotiations of SLA's with SPs.
- Manage day to day operations.
Team Lead - Data Consultant
Vodacom
03.2011 - 08.2012
- Identify network issue.
- Support Engineers Onsite and customers.
- Make sure that we meet the SLA we have with our customer.
Team Leader - Customer Engineer
CEB Maintenance
01.2008 - 12.2010
- Installation for hardware and software in our clients.
- Respond to customer incidents onsite.
- Do workshop repairs and staging of the servers.
Education
MBA - Business Administration And Management
University of Johannesburg
01.2023 - 12.2024
Honors - Business Administration
WITS
03.2021 - 03.2022
Diploma - Computer System Engineering
DUT
02.2004 - 11.2006
Diploma - Project Management
KLM
06.2018 - 07.2019
Certificate - Intro to Corporate Governance, The role of the governing body in ethics, strategy, performance and integrated reporting, The role of the governing body in risk, compliance, technology & information and assurance, Increasing the effectiveness of and adding value to the governing body
Institute of Directors Association
05.2021 - 05.2022
Skills
- Microsoft Word
- Microsoft Excel
- Salesforce $ CRM
- Communication
Technical Profile
- Microsoft Word
- Microsoft Excel
- Salesforce $ CRM
Timeline
Regional Partner Manager
Darktrace
12.2023 - Current
MBA - Business Administration And Management
University of Johannesburg
01.2023 - 12.2024
Partner Business Manager
KnowBe4
09.2022 - 12.2023
Certificate - Intro to Corporate Governance, The role of the governing body in ethics, strategy, performance and integrated reporting, The role of the governing body in risk, compliance, technology & information and assurance, Increasing the effectiveness of and adding value to the governing body
Institute of Directors Association
05.2021 - 05.2022
Honors - Business Administration
WITS
03.2021 - 03.2022
Diploma - Project Management
KLM
06.2018 - 07.2019
Partner Business Manager
VMware
09.2017 - 08.2022
System Administrator
acQuire Technology Solutions
09.2012 - 08.2017
Team Lead - Data Consultant
Vodacom
03.2011 - 08.2012
Team Leader - Customer Engineer
CEB Maintenance
01.2008 - 12.2010
Diploma - Computer System Engineering
DUT
02.2004 - 11.2006
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