Summary
Overview
Work History
Education
Skills
Interests
Languages
Reference
Timeline
Generic
Bonisile Mamello Tsotsotso

Bonisile Mamello Tsotsotso

Alberton

Summary

Bringing strong communication skills and natural ability to empathise with customers, I excel in creating positive and productive interactions. My background in customer service has honed my problem-solving and active listening skills. I am confident in handling challenging situations with patience and professionalism.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Retail food preparation

Fish and Chips Co
05.2025 - 01.2026
  • Enforced health and safety standards for food storage, preparation and handling.
  • Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
  • Controlled food costs through expert ingredient sourcing and meal planning.

Call Centre Agent

Ison Experiences (SASSA)
11.2024 - 12.2024
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
  • Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
  • Received calls and redirected individuals to relevant departments for smooth customer care.
  • Attended to incoming enquiries within target timeframes.
  • Attended regular training to enhance performance and expand knowledge.

Education

National Senior Certificate (Diploma) -

Edenridge High School
4183 Corner Mangrove and, Celtis St, Palm Ridge, K
12.2021

Contact Centre And Business Process Outsourcing -

Training Force
Johannesburg
02.2026

Skills

Active listening

Interests

Cooking

Languages

4,B2

Reference

  • David Team leader at ISON
  • +27794766776
  • Boikhutso Mashigo at Fish and Chips Co
  • ‪+27 65 834 9778

Timeline

Retail food preparation

Fish and Chips Co
05.2025 - 01.2026

Call Centre Agent

Ison Experiences (SASSA)
11.2024 - 12.2024

National Senior Certificate (Diploma) -

Edenridge High School

Contact Centre And Business Process Outsourcing -

Training Force
Bonisile Mamello Tsotsotso