Bonisani Hlongwane

• I worked as a Locksmith Technician responsible for providing professional key cutting, key repairs, and basic locksmith services to customers. My duties included duplicating and repairing various types of keys, assisting customers with automotive and household key solutions, and ensuring that all work was completed accurately and efficiently. I also maintained locksmith equipment, handled customer enquiries, and ensured a high standard of service, security practices, and all tasks.

Gained experience as Retail Associate in fast-paced environment, assisting customers with product enquiries, processing transactions, and delivering services professionally and timely.

Processed transactions accurately using point-of-sale systems and cash handling

Assisted customers with product selections and provided product information

Captured customer and product information into system, ensuring accuracy and completeness of records for effective inventory control and customer service.

• Created and processed invoices for customer transactions, including preparing invoices, verifying pricing and service details, and recording payments, while ensuring compliance with company procedures.
• Resolved customer queries using active listening and problem-solving skills.
• Collaborated with team members to achieve store sales targets
• Merchandised products according to store guidelines to optimise visibility
• Educated new employees on effective sales methods and customer service practices