Bonile Dlamini

• Accountable for preparing, authorizing and processing invoices on behalf of tenants and collecting rentals from tenants
• Receiving and authorizing invoices and requisitions for goods and services
• Authorizing transactions and ensuring adherence with financial policies and procedures
• Producing batches of invoices for data entry, inputting data for payment and producing data reports
• Overseeing weekly cheque runs, recording all cheques and preparing manual cheques when necessary
• Responsible for maintaining comprehensive listings of all accounts receivable and payable and maintaining the general ledger
• Tasked specifically with providing a high level of customer service
• Producing reports after each meeting, distributing invoices by fax and statement and emailing tenants their monthly invoice
• Playing a key role in preparing lease proposals and lease agreements, negotiating with suppliers and promoting the business to prospective companies
• Communicating with clients on a regular basis and additional responsibility for maintaining the premises
• Procurement teams in negotiating and concluding deals with contractors
• Identifying potential contractors
• Review suppliers performance
• Identify and drive continues improvement initiatives
• Ensure compliance with procurement policies with suppliers
• Managing relationship with suppliers
• Identifying capable suppliers and contractors.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

Assistant Property Manager

Results-oriented Assistant Property Manager with a proven track record of implementing targeted marketing strategies, streamlining maintenance processes, and negotiating favorable contracts. Successfully increased occupancy rates by 10%, reduced response times by 20%, and improved tenant satisfaction scores by 15%. Skilled in tenant retention, financial reporting, and portfolio management, with a strong commitment to driving profitability and delivering exceptional property management services.

WORK EXPERIENCE

Assistant Property Manager

01/2023 – 04/2023

PrimeProperties Group

• Implemented a targeted marketing strategy that resulted in a 10% increase in occupancy rates within the first three months.
• Streamlined the maintenance and repair process, reducing response times by 20% and improving tenant satisfaction scores by 15%.
• Negotiated favorable contracts with vendors, resulting in a 10% reduction in maintenance costs and an increase in overall property profitability.

Property Manager

09/2022 – 12/2022

PropManage Solutions

• Developed and implemented a tenant retention program, resulting in a 25% decrease in tenant turnover and a 10% increase in lease renewals.
• Established strong relationships with tenants, leading to a 20% decrease in tenant complaints and an improvement in tenant satisfaction scores by 15%.
• Implemented a comprehensive financial reporting system, providing accurate and timely financial information to stakeholders and resulting in a 15% improvement in financial decision-making.

Property Portfolio Manager

07/2022 – 09/2022

EchoEssence Enterprises

• Managed a portfolio of properties with a total value of $10M, achieving a 95% occupancy rate and a 5% increase in rental income within the first year.
• Implemented cost-saving measures, resulting in a 10% reduction in operational expenses and an increase in property profitability by 15%.
• Developed and executed a marketing campaign that attracted high-quality tenants, resulting in a 20% decrease in vacancy rates and an increase in overall property value by 10%.

SKILLS & COMPETENCIES

• Property management expertise
• Financial reporting and budgeting
• Contract negotiation
• Marketing strategy development
• Tenant relationship management
• Maintenance and repair coordination
• Tenant retention strategies
• Cost-saving measures implementation
• Excellent communication skills
• Problem-solving abilities
• Knowledge of real estate market trends
• Proficiency in property management software
• Strategic planning and execution
• Vendor management
• Customer service skills
• Time management and organization
• Attention to detail
• Conflict resolution skills
• Leadership and team management
• Knowledge of property laws and regulations.

COURSES / CERTIFICATIONS

Certified Apartment Manager (CAM)

08/2023

National Apartment Association Education Institute

Certified Property Manager (CPM)

08/2022

Institute of Real Estate Management (IREM)

Accredited Residential Manager (ARM)

08/2021

Institute of Real Estate Management (IREM)

Education

Bachelor of Science in Real Estate Management

2016-2020

DePaul University

,

Chicago, IL

Real Estate Management

Business Administration

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Followed up on delinquent tenants and coordinated collection procedures.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Attended staff meetings and took extensive notes to share with property manager.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Posted policies and rules in common areas for tenant review.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Escalated major issues to property manager for immediate remediation.
• Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept properties in compliance with local, state, and federal regulations.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
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• Responsible for ensuring all raw materials are completed and comply with quality and safety standards prior to shipment to Angola, Zambia, Namibia and Zimbabwe
• Conducting detailed inspections of purchased products from the supplier and maintaining comprehensive records of supplier performance, in addition to producing reports
• Working with high profile companies including Coca-Cola, Wood master, Swaziland Sugar Association Company and Sugar Daddy.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.