Boni Malungane

Defined key responsibilities for project success

• Sales & Trade AnalysisAnalyse sales performance across regions, channels, or customers
  Track trade spend, promotions, and Sales forecast
  Identify gaps, trends, and growth opportunities
  
• Reporting & InsightsProduce standard and ad-hoc management reports
  Provide insights on volume, value, mix, and margin performance
  Support decision-making with data-driven recommendations
  
• Trade Planning SupportAssist in trade strategy development
  Monitor promotional effectiveness
  Support forecasting and demand planning
  
• Data GovernanceEnsure accuracy of sales, pricing, and customer data
  Maintain reporting models and dashboards
  Reconcile data between systems
  
• Stakeholder EngagementWork closely with Sales, Marketing, Finance, and procurement for purchase order requisitions
  Explain performance insights to non-technical stakeholders
  Support sales leadership with performance reviews
  

• Ensured compliance with company procedures for quoting and order processing. Compiled and reported discounts and financial data, tracked materials, and updated management daily on store activities and feedback.
• Managed daily store operations, processing quotes and orders, handling stock manifests, and ensuring cash-up accuracy. Coordinated stock receipts, price changes, and product labelling while addressing stock issues and customer service queries with management.
• Oversaw tracking and processing of stock orders, liaising with suppliers, printing price tags, and verifying price changes. Managed waitlist allocations and provided feedback to procurement team to maintain stock flow and product availability.

• Customer Service & Sales Support: Delivered exceptional customer service, resolved escalations, and cultivated long-term client relationships. Crafted persuasive sales pitches, cross-sold products, and educated customers on new product launches.
• Sales & Quotation Management: Oversaw quote creation with agreed margins, operated POS system, and liaised with internal departments and suppliers to finalise quotations. Promoted upcoming events and provided management with relevant feedback.
• Client Relations & Market Research: Proactively reached out to potential clients, analysed competitive services, and fostered strong customer relationships. Assisted managers with escalations and supported marketing initiatives, facilitating clear communication and efficient workflows across departments.

• Oversaw inventory management and warehouse operations, implementing quality control measures and tracking operational performance to identify improvements for efficiency and customer satisfaction.
• Managed operations to ensure cost-effectiveness, improve management systems, and optimise warehouse processes, focusing on legal compliance, budgeting, and enhancing customer service.
• Assisted in formulating operational strategies and financial analysis, recruiting, training, and supervising staff while monitoring production KPIs to ensure high-quality service.

• Facilitated product sales through effective customer engagement, answering questions, conducting comparisons, and cross-selling items. Managed high-volume interactions while ensuring customers were aware of ongoing promotions and special offers.
• Assisted customers by providing accurate product information, answering queries, and conducting price comparisons to support purchasing decisions. Cross-sold products and informed customers about discounts and special offers to enhance their shopping experience.
• Maintained up-to-date product knowledge, offering insights to customers. Developed lasting relationships and collected customer feedback to inform service improvements.