Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Bongumusa Zwane

Bongumusa Zwane

Qwaqwa

Summary

Assistant Officer with expertise in academic advising and student support. Proven track record in enhancing student retention through targeted interventions and data-driven strategies. Committed to continuous professional development to improve advising practices and student outcomes. Strong problem-solving skills and dedication to fostering positive relationships in educational environments.

Overview

3
3
years of professional experience

Work History

Assistant officer

University of the Free State
03.2024 - Current

Academic Advisor

University of the Free State
Qwaqwa
03.2023 - Current
  • Academic Advisor | Centre for Teaching and Learning (CTL), UFS
    Provided student-centred academic advising to support retention, progression, and success. Guided students on curriculum requirements, academic planning, and progression rules; identified and supported at-risk students through early intervention and recovery plans; facilitated referrals to institutional support services; and collaborated with faculties and student support units using data-informed advising practices.
  • Counselled students working through educational, personal and behavioural problems.
  • Counselled students in career planning, job placement and academic goals.
  • Conducted regular follow-up with students to assess satisfaction with advising services and identify areas for improvement.
  • Monitored curriculum changes and implemented updates promptly.
  • Provided counselling and support to students struggling with academic or personal problems.
  • Advised students on course selection, degree requirements, and academic scheduling to optimise their educational paths.
  • Monitored student progress, identifying those at risk and implementing targeted interventions for improved academic outcomes.
  • Reviewed student grade reports each semester to determine probation or suspension based on academic regulations of university.
  • Engaged in continuous professional development to stay abreast of best practices in academic advising and student support services.
  • Utilised technology and digital platforms to enhance advising processes and communication with students.
  • Maintained confidential student records, ensuring accurate documentation of advising sessions and interventions.

Assist officer

University of the Free State
Qwaqwa
03.2023 - 02.2024
  • A-STEP Officer | University of the Free State (UFS)
    Supported student access, transition, and success through academic support programmes. Coordinated student advising and monitoring, facilitated early-alert interventions, provided academic skills support, maintained student records and reports, and collaborated with faculties and support units to improve retention and progression.
  • Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
  • Conducted employee evaluations and reviews to identify and recommend areas for improvement.
  • Facilitated workshops on conflict resolution, enhancing team cohesion and problem-solving capabilities.

Education

GCSEs -

Toastmasters International
Bloemfontein, FS
2025

A-Levels -

University of The Free State
Qwaqwa
2024

Bachelor of Arts - Humanities

University of The Free State
Qwaqwa
2017

Skills

  • Academic advising
  • Student counselling
  • Curriculum monitoring
  • Data-informed decision making
  • Early intervention strategies
  • Student retention strategies
  • Team collaboration
  • Workshop facilitation
  • Professional development
  • Communication skills
  • Problem-solving
  • Leadership
  • Analytical and critical thinking
  • Strategic planning
  • MS Office Suite
  • Data analysis
  • Writing reports and proposals
  • Administrative support

Languages

English
Proficient
C2
IsiZulu
Proficient
C2
Sesotho
Intermediate
B1

References

Dr Eleanor Bernard
Deputy Director Centre for Teaching and Learning (CTL), University of the Free State
Email: BernardEJ@ufs.ac.za | Phone: 058 718 5485

Motshedisi Sitole
Teaching and Learning Coordinator, Centre for Teaching and Learning (CTL), University of the Free State
Email: SitoleMG@ufs.ac.za | Phone: 0815238771

Timeline

Assistant officer

University of the Free State
03.2024 - Current

Academic Advisor

University of the Free State
03.2023 - Current

Assist officer

University of the Free State
03.2023 - 02.2024

GCSEs -

Toastmasters International

A-Levels -

University of The Free State

Bachelor of Arts - Humanities

University of The Free State
Bongumusa Zwane