Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Languages
Volunteer

Bongumusa Zikhali

Peer Navigator
Mtubatuba,KZN

Timeline

Peer Navigator

Africa Health Research Institute
10.2023 - 02.2026

Certificate of Competence - Health And Wellness

Indlela Yempilo Academy
07.2023 - 09.2023

Certificate of Competence - Health And Wellness

Indlela Yempilo Academy
07.2023 - 09.2023

Service Provider

Mtubatuba Battery Shop
01.2022 - 09.2023

Metric Certificate - Creative Arts

Nkodibe High School
01.2016 - 12.2018

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemote

Important To Me

Career advancementPersonal development programsTeam Building / Company Retreats

Work History

Peer Navigator

Africa Health Research Institute
Mtubatuba, KZN
10.2023 - 02.2026
  • Assisted clients in navigating healthcare resources and community services
  • Provided support during intake processes, ensuring accurate documentation
  • Collaborated with team members to develop outreach strategies for engagement
  • Participated in training sessions to enhance knowledge of available programs
  • Researched community resources to expand service offerings for clients
  • Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
  • Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.

Service Provider

Mtubatuba Battery Shop
Mtubatuba, KZN
01.2022 - 09.2023
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline service delivery processes, enhancing efficiency.
  • Assisted in training new staff on operational procedures and best practices for service excellence.
  • Monitored service quality, ensuring compliance with standards and protocols consistently.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Education

Certificate of Competence - Health And Wellness

Indlela Yempilo Academy
Empangeni, South Africa
07.2023 - 09.2023

Certificate of Competence - Health And Wellness

Indlela Yempilo Academy
Empangeni, South Africa
07.2023 - 09.2023

Metric Certificate - Creative Arts

Nkodibe High School
Mtubatuba, South Africa
01.2016 - 12.2018

Skills

Active learning

Self-awareness

Resourceful

Confidentiality practices

Motivational techniques

Peer support

Teamwork and collaboration

Summary

Experienced support professional prepared for this role, bringing strong abilities in client engagement, resource navigation, and needs assessment. Known for effective teamwork, adaptability, and achieving tangible results. Skilled in communication, problem-solving, and providing empathetic guidance. Reliable and flexible, ready to contribute to dynamic team environment.

Languages

English
Upper intermediate (B2)
IsiZulu
Bilingual or Proficient (C2)
Bongumusa ZikhaliPeer Navigator