Sport
Bongoletu Maliwa
Damages Supervisor
Port Elizabeth
Summary
I'm a highly skilled and professional individual prepared to excel in a leadership role that prioritizes results-driven performance. Proven ability to streamline operations and foster team collaboration, I'm dedicated to achieving organizational goals. I am greatly reliable and adaptable to effectively meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Damages Supervisor
AvisBudget Rent a Car
Port Elizabeth
05.2023 - Current
- Ensure that invoices are allocated to correct accounts
- Ensure that invoiced ACCPAC amounts correlate
- Ensure best possible pricing is accepted for repairs
- Retrieve financial and DARA information monthly
- Update financial information into Board Report/s by 10th day of every month
- Retrieve information and prepare QPE by 1st working day by 12h00 of every month
- All open RAs to be billed daily
- Analyze QPE vs
- Financials discrepancies in the QPE Dashboard monthly (e.g
- Region and national)
- Compile Liability Billed report and submitted weekly and monthly summary to Operations Executive, Regional Managers and National Accident and Claims Manager
- Ensure requested reports are submitted according to deadlines (Range: Document Exception, QPE Dashboard, Service Due, Panel Shop Spend, Windscreen Damage Analysis, Unknown Damage Analysis, Productivity and Staff Accident reports, Write-off accrual report)
- Review procedure annually
- Ensure that all staff accident claims are accurately captured and allocated to correct cost centre
- Ensure that accident quotations are sent to regional fleet controller
- Appoint an external investigator where necessary
- Notify Branch Manager if customer is in breach
- All stock in bond vehicles >20 days are reported to National Accident and Claims Manager via Salvage Tracker
- Resolve queries/problems relating write offs/salvage companies
- Reconcile Salvage Tracker against Stock in Bond analysis bi-monthly
- Appoint an external assessor to determine write-off status
- Obtain relevant signatures on write-off sheet to ensure estimated repair value justifies a write-off
- Execute deliverables according to project action plan
- Report discrepancies/trends regarding DARA accruals to Regional Admin Manager
- Monitor accuracy of all open and closed DARA orders
- Facilitate Accident and Damages session on the Induction/Advanced RSA courses
- Build and maintain effective working relationships with internal departments, other Operations teams and external suppliers and salvage operators
Transport Supervisor
Value Logistics
East London
07.2022 - 04.2023
- Ensure that any problems arising between the customers and drivers are resolved timeously
- Ensure all deliveries of the day are done
- Update Fleet Data Extract (services, repairs ETA)
- Complete all necessary reports on Freightware
- Log in driver complaints via My Business
- Issue reference DCC refs to drivers with regards to problem deliveries and collections
- Ensure that security requirements and procedures are always followed
- Driver & crew discipline monitored and reported
- Assist in relevant operations/operational functions
- Ensure standards HSE are adhered to by staff
- Maintain professional conduct with customers
- Manage & allocate collections daily
- Monitoring vehicle routes & safety on tracker
- Repairs to vehicles reported & sent to workshop
- Investigate accidents and liaise with Loss Control
- Get updates from Service Advisor & Workshop
- Ensuring vehicle maintenance is logged & actioned
- Get quotes from Panelbeaters & submit to Manager
- Update National Scorecard Report & give feedback on variances to National Fleet Manager
Dispatch/Fleet Manager
AvisBudget Rent A Car
George
10.2019 - 07.2020
- Lead & motivate a Staff compliment of 12 employees
- Develop and appoint staff for training & development
- Conduct performance appraisals & Disciplinary
- Implement and adhere to Company HR Policies
- Compile fleet availability plan
- Weekly Report meeting with Area Manager
- Motivate STOPSELL / AVLOR to Area Manager
- All equipment to be in working order and logged
- Maintain a secure, safe and healthy working environment for employees (Security, Hazards etc.)
- All staff to be aware of safety regulations
- Compile weekly forecast according to demand
- Ensure housekeeping is to Avis standards(OHS)
- Daily quality checks to be conducted and actioned
- Communicate quality trends to Supervisors weekly
- Communicate CSI to team and compile action plan
- Wizard Reports are actioned daily & errors resolved
- Monitor quality of vehicles with the Mechanic
- Vehicles in yard to be accounted for daily
- Maintain clear & prompt communication with external Clients eg
- Head office, Dealerships, Suppliers etc
- Prepare & submit reports to Administration Manager
- Assist in forecasting & ensure resources are utilized accordingly
- Assist in growing of the business
- Reason for leaving: Retrenchment as per Section 189
Turnback / Buyback Administrator
AvisBudget Rent A Car
East London
10.2018 - 09.2019
- Conduct quality checks on defleet vehicles being sent to Avis car Sales
- Run daily Macro reports on OOS fleet
- Attend to outstanding traffic fines on vehicles and submit to HQ Traffic fines
- Do daily fleet count on OOS vehicles in my yard
- Receiving of New vehicles to the fleet inspections on delivered units
- Scan & receive new vehicle into Avis NetInventory system for confirmation of delivery
- Compile and File Registration Docs for each vehicle and courier to HQ within 7 days
- Facilitate the installation and repair of tracker units
- Compile weekly reports and submit to Line Manager
- Assisting in all Dispatch functions on an Ad hoc basis
- Stand in for Damages Manager, getting quotes from panel shops & daily follow ups
- Logging and capturing accident claims on DARA
- Give weekly updates on out of 'service vehicles'
- Inspection of vehicles once back from Panel beaters
- Assisted with workshop bookings to dealers & Avis workshop
- Booking repairs for windscreen and Tyre repairs to be at Avis premises
Stock & Fleet Controller
Flat-Foot Air conditioners CC
East London
09.2017 - 09.2018
- Prepare Purchase orders in the prescribed format, Requisition forms completed and processed on the system
- Prepare reports relating to the inventory balance, shortages and defective items
- Upload and Update assets on SAGE ONE ACCOUNTING
- Facilitate the approval of purchase orders on the system
- Enter stock items onto the appropriate system & allocate
- Monthly Reports to accounts department
- Purchase and Replenish stock for Technicians & Office goods
- Assist in Monitoring all quality control activities
- Identify Quality Assurance standards
- Ensure ISO 9001:2008 compliance
- Submit Monthly Reports to Operations Manager
- Conduct site visit to check and monitor the quality of services offered to customers
- Ensure accurate maintenance of property databases and registers ie: Asset / Vehicle and Cellphone Registers
- Submit monthly asset register’s to accounts department
- Co-ordinate vehicle maintenance schedules to ensure safe and roadworthy vehicle conditions ie
- Submit weekly fleet utilisation reports (tracker etc)
- To co-ordinate and conduct pre/post vehicle Inspections
- Compile and submit weekly reports relating to vehicle Utilisation, maintenance and tracking
- Monitor the use of Company Laptop’s & Cellphone’s and keep register up-to-date
- Process & Update the Companies SABS Certification
- Monitor & Control ISO 9001 compliance
- Maintain and Implement HSE regulations
- Monitor & keep up-to-date vehicle registration
- Assisting with Company Insurance Claims
- Reason for Leaving: Business financial constraints
Service Consultant
Capitec Bank
East London
01.2017 - 08.2017
- Responsible for providing excellent client services (Save, Transact, Credit)
- Accurately & timeously gather and capture client info for loan approvals
- Responsible for offering and up selling additional Capitec Bank Global One Products in the interest of the clients
- Daily cold calling of clients to meet target quota for new client approval
- Manage daily, weekly and monthly targets
- Reason for leaving: Not what I was expecting
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Driver
Nombewu Brothers Transport
Mthatha
03.2016 - 12.2016
- Practice safe driving habits while transporting passengers to destination
- Follow all state and national safety regulations and standards
- Accurately follow routes, maps, and directions
- Open vehicle doors and assist passengers
- Load cargo and baggage
- Keep exterior of vehicle clean and presentable
- Perform general motor vehicle maintenance as needed for safety
- Complete documentation such as logs, mileage, or cargo and passenger reports
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Clerk Stock Control
SASKO GRAIN DC a division of Pioneer foods
East London
06.2010 - 02.2016
- Supervision of Staff
- SAP – VL10G, VL10B, VL02N, MIGO, ME21N, ME23N, ME22N, MB5B, ZDRV, ZMSD
- Receiving of External Stock
- Maintain an exceptional FIFO system
- Checking of Credits/invoices from customers
- Stock Control (cycle counts, stock levels & product quality)
- Liaising with Internal & External Transporters
- Pre-load checking before dispatching of company goods
- Debriefing
- Inventory Management
- SHE Rep - carrying out inspections at pre-determined frequencies
- Identify hazards & major incidents and report deviations
- Responsible for Stacking & storage (in terms of safety act 85 0f 1993)
- Shrinkage control
- Monitor Supplier performance
- Work with the Sales Team to drive Sales targets
- Maintain customer service standards
- Ensuring stock returns are adhered to
- Proactively developing customer relations
- Control and manage all STO’s
- Keeping overheads to a minimum
- Promote staff training and development
- Interact with Head office Buyers and Sales Team
- Maintain Stock levels ie
- Overstock, Understock & Distressed Stock
- Maintain warehouse staff kpa’s
- Maintain company assets EG
- Nissan Bakkie and Toyota Forklifts
- Assist with Vehicle utilization of trucks (UD 290 & Quan)
- Assist with route planning according to location
- Supervising the receiving & picking of Stock
Supervisor / Customer Liaison
MR PRICE HOME
East London
08.2007 - 05.2010
- Controlling stock movements
- Achieving Quarterly Sales targets as per KPA’S
- Handling customer man-to-order furniture orders via head office
- Keeping the team up to date with year-to-date sales forecast
- Maintaining month to month sales targets
- Resolving customer sales complaints
- Develop customer relation
- Dispatching of stock
- Insuring set targets are met by respective departments
- Reason for leaving: It was time to seek greener pastures
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
NQF5 Generic Management - Generic Business Management
The ICHAF Training Institute
Johannesburg 08.2023 - 06.2024
Principles of Inventory Management - Warehousing
SAPICS
InhouseOperations Management Foundations, Intro To Distribution & Logistics, Channel Network Design, Inventory Management, Distribution Requirements Planning, Warehouse Management, Packaging And Materials Handling, Transportation Management, Transportation Operations
SAPICS
04.2001 -
Basics of Stores & Stock Control - Warehousing and Supply Chain Management, Roles, Responsibilities and Relationships, Risk and Safety Management, Warehouse Safety & PPE, Inbound Logistics, Classifying & Coding Inventory, Storage Facilities Warehouse Productivity, Materials Handling & Storage Equipment, Stocktaking and Inventory Management Audits, Warehouse Issues & Returns, Outbound Logistics, Transport & Reverse Logistics, Emergency Situations & Precautions
SAPICS
ND in Sport Management - Marketing 1, Entrepreneurial Managerial Skills (Sport), Public Relations, Sport and Physical Recreation Studies 1, End-User Computing 1 and 2
Tshwane University of Technology
High School Diploma -
Selborne College
East London 04.2001 -
Skills
Excellent Interpersonal skills
Well developed Communication Skills
Client Liaison/Customer Care
Computer, technology & systems skills
Staff management
Strategic planning
Decision-making
Training and mentoring
Relationship building
Negotiation
Problem-solving aptitude
Reliability
Certification
NOSA Qualification – SHE Rep certificate
Characteristics
- Team Player
- Attention to detail
- Passion for Optimizing business performance
- Resilient with stress & pressure
- Assertive
- Service orientated
- Honest & Reliable
- Dedicated Individual
- Outgoing & easy to interact with
- Well Spoken
High School Activities
- 1st Team Rugby Representative
- Athletics Team Participant
- Cadet Participant – B Company
- P.R.O for Xhosa Society
Personal Information
- Available: Immediately
- ID Number: 8508115938 08 0
- Willing To Relocate: True
- Health Status: Good
- Date of Birth: 11/08/85
- Driving License: Code 10 PDP
Proficiency In Other Languages
English
Interests
Stand up comedy shows
Health
Cooking
Timeline
NQF5 Generic Management - Generic Business Management
The ICHAF Training Institute
08.2023 - 06.2024
Damages Supervisor
AvisBudget Rent a Car
05.2023 - Current
Transport Supervisor
Value Logistics
07.2022 - 04.2023
Dispatch/Fleet Manager
AvisBudget Rent A Car
10.2019 - 07.2020
Turnback / Buyback Administrator
AvisBudget Rent A Car
10.2018 - 09.2019
Stock & Fleet Controller
Flat-Foot Air conditioners CC
09.2017 - 09.2018
Service Consultant
Capitec Bank
01.2017 - 08.2017
Driver
Nombewu Brothers Transport
03.2016 - 12.2016
Clerk Stock Control
SASKO GRAIN DC a division of Pioneer foods
06.2010 - 02.2016
Supervisor / Customer Liaison
MR PRICE HOME
08.2007 - 05.2010
Operations Management Foundations, Intro To Distribution & Logistics, Channel Network Design, Inventory Management, Distribution Requirements Planning, Warehouse Management, Packaging And Materials Handling, Transportation Management, Transportation Operations
SAPICS
04.2001 -
High School Diploma -
Selborne College
04.2001 -
ND in Sport Management - Marketing 1, Entrepreneurial Managerial Skills (Sport), Public Relations, Sport and Physical Recreation Studies 1, End-User Computing 1 and 2
Tshwane University of Technology
Principles of Inventory Management - Warehousing
SAPICS
Basics of Stores & Stock Control - Warehousing and Supply Chain Management, Roles, Responsibilities and Relationships, Risk and Safety Management, Warehouse Safety & PPE, Inbound Logistics, Classifying & Coding Inventory, Storage Facilities Warehouse Productivity, Materials Handling & Storage Equipment, Stocktaking and Inventory Management Audits, Warehouse Issues & Returns, Outbound Logistics, Transport & Reverse Logistics, Emergency Situations & Precautions
SAPICS
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