Bongokuphiwe Garane
Academic Support
Gauteng
Summary
Im a very goal driven and highly motivated individual. With experience in payroll support and supervising management experience. I push myself in a working environment and strive to get my work done and also create a healthy working environment for myself and my colleagues. When I need to take ownership I do so without hesitation
Overview
11
11
years of professional experience
2
2
Languages
Work History
Academic Operations Co-ordinator
Independent Institute of Education The IIE
12.2016 - 09.2019
- Addressing of all student queries for both current and past students
- Dealing with assessment, graduation, registration, certification, admission, account and various other students related queries and complaints
- Interrogating queries adequately, expertly and empathetically, using all necessary resources available to resolve queries and complaints
- Contact students and parents with follow up on all cases reported and solved
- Dealing with all queries and complaints using the CRM case management system
- Chanelling all queries unresolved at first contact to the relevant staff for their investigations and required involvement
- Taking ownership of all complaints logged and manage the expectations of the student and parent
- In all cases ensure that the relevant policy and process is understood and the Sam system process is actioned and the student is provided the relevant letters as applicable to students via the student portal or via email to the Alumni student
Academic operations officer
Rosebank College Mega Campus
06.2015 - 11.2016
- Custodian of all student contacts and issues related to billing and financial credit
- Student registration
- Responsible to ensure compliance with relevant IIE policies
- Liaise with national team on all admission queries
- Process all incoming and out going transfers including academic records and finance credits working closely with the relevant staff at other campuses
- Responsible for up to date, accurate maintenance and capturing of student data on SA in respect of registration details
Renewals supervisor
Quick books SA
11.2008 - 10.2014
- Invoicing of payroll and Quick books Accounting clients
- Sending debit order files to the bank
- Allocation of payments to accounts
- Handing over of clients
- Allocation of payments from cashbook
- Compiling of newsletter
- Preparing of monthly stats
- Organizing of monthly promos
- Drafting of departmental budget
Education
Matric - undefined
Norkem Park High
Diploma - Business management
Skills
Excel
Timeline
Academic Operations Co-ordinator
Independent Institute of Education The IIE
12.2016 - 09.2019
Academic operations officer
Rosebank College Mega Campus
06.2015 - 11.2016
Renewals supervisor
Quick books SA
11.2008 - 10.2014
Matric - undefined
Norkem Park High
Diploma - Business management
Personal information
Home language: Zulu
Other languages: English, Sesotho and Afrikaans
Personal information
- ID number: 8405150395088
- Gender: Female
- Nationality: South African
- Marital status: Divorced
- Health status: excellent
- Disabilities: None
- Contact number: 0741865207 / 0815464292
- Email address: bgarane1234@gmail.com
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