Bongokuhle Rikhotso

Boosted customer retention by providing exceptional product support to Account Managers on maintaining product catalogue.

• Assisted with demonstrations for products to showcase functionality.
• Continually expanded knowledge of Fixed Connectivity product line.
• Supported sales representatives with products factsheets during client meetings by providing knowledge on specific features or functionalities of the given product line.
• Collaborated with cross-functional teams.
• Support in creating product training materials, to improve team knowledge and customer support quality.
• Configured approximately 2 products on CRM system.
• Testing of products functionalities on CRM system prior to deployment.
• Assisting in Product Marketing

• Updating market and competitor analysis
• Product and pricing catalogue maintenance and configuration on Haraka (CRM system)
• Product performance reporting
• Product marketing and training collateral
• Assist in tasks requested by business, managers or team members

• Schedule regular meetings and record decisions (e.g., assigned tasks and next steps)
• Prepare and provide documentation to internal teams and key stakeholders
• Measure and report on a project performance
• Support the preparation of the bi-weekly project

• Updating competitor's analysis
• Assist in marketing the product and creating product awareness
• Business development
• Conduct research on trends
• Assist in the processes of the product
• Follow up and resolve queries received from merchants, parents and schools