Bongo Javu
Cape Town
Summary
Results-driven professional with a proven track record as a top performer, consistently exceeding performance metrics and delivering exceptional customer service. Skilled in guiding and supporting colleagues through floor walking, handling escalations, and improving daily operations. Built a strong leadership foundation from an early stage, serving as a prefect in grades 7, 11, and 12, where I oversaw school conduct and peer responsibilities. Recognized as a Trailblazer in 2016, representing the Western Cape as one of only ten ambassadors at the Youth Leadership Camp. Further developed leadership and organizational skills as an undergraduate program representative, introducing new ideas, overseeing class operations and rehearsals, and addressing student grievances. Known for initiative, problem-solving, and fostering teamwork while driving measurable value through innovation and continuous improvement.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Process Associate - Customer Service Specialist
IGT - Mason
Cape Town
08.2024 - Current
- Processed online orders for U.S. elderly customers with a strong focus on accuracy, efficiency, and customer satisfaction.
- Provided exceptional customer service by assisting customers with placing orders and resolving concerns, ensuring a seamless experience.
- Consistently ranked as a top campaign performer by exceeding key performance metrics and maintaining high-quality standards.
- Took initiative by floor walking, supporting colleagues, and stepping in to provide guidance, resolve escalations, and maintain smooth operations.
- Recognized for taking charge in dynamic environments, contributing to process improvements, and fostering teamwork to deliver measurable value to the company.
Independent Consultant
Credico
Cape Town
03.2022 - Current
- Worked as a direct marketing sales agent, promoting and selling store cards, device insurance, and funeral cover products
- Engaged with customers through face-to-face interactions to drive sales
Legal Administrative
Mto attorneys
Cape Town
07.2022 - 02.2023
- Assisted clients in providing supporting documentation for court applications
- Promoted to the Confirmatory Affidavits team ensuring clients signed affidavits as confirmation of their Debt Review status.
Radio Presenter
UCT Radio
Cape Town
01.2022 - 07.2022
- Underwent intensive training for on-air presentation and broadcast communication
Representative
University Of Cape Town
Cape Town
02.2019 - 03.2020
- Coordinated student support services to enhance academic success.
- Developed and maintained relationships with faculty and staff across departments.
- Assisted in organizing events and workshops for student engagement.
- Represented my undergraduate program by introducing new ideas, overseeing aspects of class operations, rehearsals, and grievance handling—demonstrating strong leadership, organizational, and problem-solving skills.
Prefect
Beacon Hill
Mitchells Plain
03.2016 - 10.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of learners to accomplish goals and address issues related to our conduct and rules implanted at our school
Education
DIPLOMA - THEATRE PERFORMANCE
University of Cape Town
Cape Town, Western Cape 01.2018 - 11.2023
High School -
Beacon Hill High School
Cape Town, Western CapeSkills
- Outbound call experience
- CRM
- LEGAL ADMINISTRATIVE
- Outlook Email Communication
Languages
- Afrikaans
- English
- Xhosa
References
- Ongizwa Mlotha, Credico, +27 65 909 9577
- Akhona, Mto Attorneys, +27 62 891 2002
- Sisipho Qasana, IGT - Mason, +2778 695 6321
Personal Information
- Date of Birth: 06/21/00
- Nationality: South African
Learners License
True
Languages
Xhosa, English
First Language
Afr
Elementary
A2
Timeline
Process Associate - Customer Service Specialist
IGT - Mason
08.2024 - Current
Legal Administrative
Mto attorneys
07.2022 - 02.2023
Independent Consultant
Credico
03.2022 - Current
Radio Presenter
UCT Radio
01.2022 - 07.2022
Representative
University Of Cape Town
02.2019 - 03.2020
DIPLOMA - THEATRE PERFORMANCE
University of Cape Town
01.2018 - 11.2023
Prefect
Beacon Hill
03.2016 - 10.2017
High School -
Beacon Hill High School