Bongiwe Yvonne Mjindi
Banking Industry
Umtata
Summary
Dynamic Sales Coordinator with a proven track record at First National Bank, excelling in customer communication and team building. Enhanced sales processes, driving productivity and revenue growth. Adept at sales reporting and mentoring, fostering a collaborative environment that empowers team members to achieve their goals.
Diligent Sales Coordinator offering 21 years of Financial Banking experience and expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Enthusiastic about capitalizing on in-depth understanding of developing territories and turning around sliding sales to make positive impact.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Sales Coordinator, Customer Service Team Leader
Firs National Bank
01.2004 - 02.2025
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Loans and Home Loans Advisor
Meeg Bank
02.2002 - 01.2004
- I was assisting with New and Existing Home loans.
- Registration of Bonds with Attorneys.
- Payments to contractors ( Building).
Receptionist
Transkei National Building Society
03.1999 - 02.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- I was also a Debt Collector should transcations be oustanding. I would make sure that accounts are kept running and up to date to avoid loss in the company.
Education
RE 5 - Regulatory Examination Certificate "RE 5"
Leselo Examination Body
Johannesburg, South Africa 04.2001 -
No Degree - Strategic Customer Relationship NQF LEVEL 5
Bank SETA
Johannesburg, South Africa 04.2001 -
High School Diploma -
Mditshwa High School
Umtata 04.2001 -
Skills
Customer communication
Sales reporting
Goals and performance
Team building
Punctual
Reasonable and Neat
Well Developed
Verbal and Written communication
Timeline
Sales Coordinator, Customer Service Team Leader
Firs National Bank
01.2004 - 02.2025
Loans and Home Loans Advisor
Meeg Bank
02.2002 - 01.2004
RE 5 - Regulatory Examination Certificate "RE 5"
Leselo Examination Body
04.2001 -
No Degree - Strategic Customer Relationship NQF LEVEL 5
Bank SETA
04.2001 -
High School Diploma -
Mditshwa High School
04.2001 -
Receptionist
Transkei National Building Society
03.1999 - 02.2002
Languages
Xhosa
English