Years of Human Resources professional experience
Bongiwe Cynthia Ndaba
Human Resources Management
Johannesburgh,GP
Summary
Accomplished HR Manager with a proven track record at Dragon City Management, adept in enhancing employee relations and optimizing performance management. Skilled in HR policies and onboarding, I spearheaded initiatives that significantly improved operational efficiency and fostered a positive work environment. My strategic approach and conflict resolution skills have been pivotal in driving HR excellence.
Overview
13
13
1
1
Certification
1
1
Coaching
1
1
Emotional Intelligence
1
1
Personality Profile Analysis by Thomas International
1
1
Employment Equity Compliance Training
1
1
CCMA guidelines on Misconduct & Arbitration
8
8
years of post-secondary education
Work History
HR Officer
Proconics Holdings PTY LTD
01.2025 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Created and delivered HR training sessions to staff, managers and executives.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
Recruitment Officer
Mpact Corrugated -Brakpan
09.2024 - 11.2024
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
- Managed offer negotiation process between candidates and hiring managers, securing mutually beneficial agreements that contributed to long-term employee satisfaction levels.
- Enhanced candidate experience by implementing streamlined recruitment processes and personalized communication strategies.
- Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Reduced time-to-fill for open positions by proactively cultivating a robust talent pipeline through various sourcing techniques.
HR Manager
Dragon City Management
06.2024 - 08.2024
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple business divisions to improve communications.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Head of Human Resources Management Department
Ndabezitha Charter Coaches
02.2023 - 06.2024
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Led talent acquisition teams in identifying top-tier candidates for critical organizational roles.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Oversaw benefits administration, optimizing offerings while controlling overall costs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Human Resources Business Partner
Tshipinoto Funeral Home & Financial Services
12.2021 - 02.2023
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Streamlined recruitment processes for quicker, more efficient candidate selection.
- Collaborated with leadership to assess and improve policies across board.
Human Resources Business Partner
Silverstar Casino
09.2020 - 03.2021
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Advised senior management on organizational development and change management initiatives.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Actively monitored industry trends and best practices to maintain cutting-edge HR strategies.
Human Resources Business Partner
Gold Reef City Casino
03.2018 - 08.2020
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Reduced employee turnover rates with targeted retention strategies and support systems.
Human Resources Business Partner
Suncoast Casino
09.2012 - 02.2018
- Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
Education
Bachelor of Science - Human Resources Management
UNISA
Durban, South Africa 01.2008 - 05.2012
High School Diploma -
Durban University of Technology
Durban 01.2000 - 05.2003
Skills
Employee Relations
HR policies and procedures
Performance Management
Onboarding and Orientation
Onboarding and training
Payroll management
Recruitment
Conflict mediation
Report writing
Document management
Background checks
Performance appraisals
Talent management
Employment law
Benefits administration
Payroll administration
Certification
CCMA
Timeline
HR Officer
Proconics Holdings PTY LTD
01.2025 - Current
Recruitment Officer
Mpact Corrugated -Brakpan
09.2024 - 11.2024
HR Manager
Dragon City Management
06.2024 - 08.2024
Head of Human Resources Management Department
Ndabezitha Charter Coaches
02.2023 - 06.2024
Human Resources Business Partner
Tshipinoto Funeral Home & Financial Services
12.2021 - 02.2023
Human Resources Business Partner
Silverstar Casino
09.2020 - 03.2021
Human Resources Business Partner
Gold Reef City Casino
03.2018 - 08.2020
Human Resources Business Partner
Suncoast Casino
09.2012 - 02.2018
Bachelor of Science - Human Resources Management
UNISA
01.2008 - 05.2012
High School Diploma -
Durban University of Technology
01.2000 - 05.2003