Summary
Work History
Education
Skills
Websites
References
Timeline
Hi, I’m

Thabile Vumisa

Administrator/ Receptionist
Cape Town

Summary

I am seeking a professional setting where I can apply my expertise and experience as an Administrator. My greatest strengths lie in precision and prioritization, and I excel both in collaborative team environments and when working independently. I am dedicated to my work and I am known for my diligent efforts. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Work History

Company, WhatClinic - One2One BPO

Virtual Assistant (Senior)
11.2022 - Current

Job overview

  • Answering and forwarding phone calls, Screening phone calls, Managing security and telecommunications systems.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Training new employees.

Company, Dental Information System

Administrator/Contract Coordinator
10.2018 - 06.2022

Job overview

  • Maintains positive working relationship with all internal and external stakeholders which includes (service delivery of queries), Complaints and written/telephonic correspondence, Providers support to the network department by ensuring accurate and timely handling of cases within working basket streams, Maintain provider network database and update member records on the system, Assisting with queries and updating members and providers banking details, Assisting provider liaison officers (PLO’s) when they are on the road, Schedule bookings of dental provider visits for provider liaison officers, Provider value proposition service calls, Conduct routine calls for members verification, Distribute communication via mail merge toolkit to dental providers and members, Lead large scale cross function initiatives that are intended to optimize business processes, Recruitment new providers to the dental network, Investigate system related cases indexed to the network workbasket stream and resolve where applicable, Receive postal mail and distribute accordingly, Collect data for scheme reports and presentations, Resolve and communicate all tariff and billing queries, Draft correspondence letters for network providers related to termination and notifications, Branding to network provider
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Generated reports to suggest corrective actions and process improvements.
  • Entered and maintained departmental records in company database.
  • Paid attention to detail while completing assignments.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Company, Dental Information System

Receptionist
03.2017 - 09.2017

Job overview

  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Excellent communication skills, both verbal and written.

Company, CAPFIN

Customer Service Agent
6 2016 - 2 2017

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer calls and emails to answer questions about products and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Ficksburg High School
Free State

Grade 12
01.2008 - 12.2013

Skills

Outstanding abilities in written and spoken communication as well as interpersonal skills

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References

  • CAPFIN, Noma, 076 640 4199, 087 354 0000
  • DENIS, Carla Cay, 021 528 5300
  • DENIS, Nangamso, 084 237 5038, 021 528 5300

Timeline

Virtual Assistant (Senior)

Company, WhatClinic - One2One BPO
11.2022 - Current

Administrator/Contract Coordinator

Company, Dental Information System
10.2018 - 06.2022

Receptionist

Company, Dental Information System
03.2017 - 09.2017

Ficksburg High School

Grade 12
01.2008 - 12.2013

Customer Service Agent

Company, CAPFIN
6 2016 - 2 2017

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Thabile VumisaAdministrator/ Receptionist