Bongiwe Shongwe

• Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.

Sales Lead Generator (Contract)

First Federal Investments, Gauteng

🗓️ May 2021 – May 2022

• Contacted leads from marketing lists and referrals.
• Exceeded monthly targets using persuasion and communication skills.
• Built and maintained excellent customer relationships.
• Used networking and social platforms for lead generation.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Improved quality assurance processes, leading to a significant reduction in translation errors.
• Coordinated closely with quality assurance teams to rectify any identified issues promptly.
• Reduced errors in assessments by conducting thorough quality assurance checks before final submission.
• Conducted regular audits on reservation records for quality assurance purposes.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Type products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.