Bongiwe Nomshado Mthembu
Statutory Social Worker (intake)
Thengani Area, PO Box 644 Kwa-Ngwanase
Summary
I am a qualified Occupational Social Worker with a Master’s degree in Occupational Social Work and a strong passion for promoting employee wellness and mental health in the workplace. My experience spans both the public sector and employee assistance setting, allowing me to effectively address psychosocial challenges that impact individual and organisational well-being.
I began my career as a Statutory Social Worker at the Department of Social Development, where I provided services including casework, trauma intervention, child protection, and family preservation,family mediation, addiction counselling, and grief support.
My professional goal is to create supportive, proactive, and confidential EAP services that contribute to a healthier, resileint and productive workplace.
Overview
9
9
years of professional experience
39
39
years of post-secondary education
4
4
Languages
Work History
Senior Statutory Social Worker (Intake)
Department of Social Development
02.2016 - Current
- Company Overview: Department of Social Development (Gauteng)
- Conduct statutory services - care, support, protection and development of vulnerable individuals, families, and communities in conjunction with the Children’s Act No. 38 of 2005 as amended.
- Plan and implement community programmes according to APP requirements.
- Conduct family preservation and substance abuse awareness programmes.
- Render counselling to GBV Victims, elderly.
- Investigate ministerial inquiries and give feedback.
- Conduct intake interviews and complete intake forms.
- Respond to crisis cases within 48 hours according to legislation.
- Conduct thorough assessments of clients seeking help.
- Facilitate mediation sessions with families.
- Give feedback to the Children’s court for section 50 of the Children’s Act 38 of 2005 matters.
- Draft parenting plan.
- Issue Form 36 and initiate children’s court inquiries within 24 hours for removal and placement of children.
- Complete statutory forms (22, 23, 39) for reported abuse cases.
- Compile psychosocial reports for rehabilitation centres (Act 70 of 2008).
- Prepare background reports for the Children’s Court, financial institutions and Department of Labour (UIF).
- Conduct home visits to assess the client’s person-in-environment interaction.
- Attend panel meetings for clients in alternative care and rehabilitation.
- Render early intervention, prevention, statutory, aftercare, and reunification services.
- Utilize SAP Social Care Solution to capture case activities and referrals.
- Stay up to date with new developments and departmental policies.
- Participate in continuous professional development training and workshops.
- Department of Social Development (Gauteng)
Student Occupational Social Worker
Protea Glen Day Care Centre
01.2022 - 01.2024
- EAP Internal counselling and referrals
- Staff training
- Trauma counselling
- Short-term counselling
- Stress management training
- Needs Assessment
- Policy analysis
- Record keeping
- Critical incident management
- Crisis intervention
- Case assessment
- Organisational consultation
- Marketing of EAP services
- Stakeholder management
- Aftercare and reunification
- Monitoring and evaluation
- Programme management
- Development of training manuals
Education
Bachelor of Arts - Occupational Social Work
University of The Witswatersrand
Johannesburg 04.2001 - 01.2010
Employee Wellness - Human Resources Management
IQ Academy
Online10-2018
Bachelor of Arts - Social Work
University of Johannesburg
Johannesburg 04.2001 - 01.2015
Grade 12
Star of The Sea High School
Manguzi 04.2001 -
Skills
- Good communication and interpersonal skills
- Accountable and able to maintain privacy and confidentiality
- Ability to assess and refer cases to internal or external service providers
- Ability to develop EAP Programme in the workplace
- Training and presentation skills
- Verbal and written communication skills
- Crisis intervention
- Social work administration
- Trauma debriefing and counselling
- Brief solution-focused counselling
- Critical incident stress debriefing
- Organizational wellness
- Health awareness and education
- Innovative
- Work-life balance
- Research
- Basic Conditions of Employment Act No 75 of 1997
- Occupational Health and Safety Act No 85 of 1993
Work Experience Details
- Department of Social Development (Gauteng), Intake Social Worker, 02/2016 – Present, Gauteng Province, South Africa, Conduct statutory services - care, support, protection and development of vulnerable individuals, families, and communities in conjunction with the Children’s Act No. 38 of 2005 as amended.
- Protea Glen Day Care Centre, Student Occupational Social Worker, 2022 – 2024, Gauteng Province, South Africa, EAP Internal counselling and referrals, Staff training, Trauma counselling, Short-term counselling, Stress management training, Needs Assessment, Policy analysis, Record keeping, Critical incident management, Crisis intervention, Case assessment, Organisational consultation, Marketing of EAP services, Stakeholder management, Aftercare and reunification, Monitoring and evaluation, Programme management, Development of training manuals
Sacssp Registration Number
10-40918
Personal Information
- ID Number: 930815 0477 08 9
- Date of Birth: 08/15/93
- Gender: Female
- Nationality: South African
- Driving License: Code 10
References
1. Name and surname:Ms Abigail Managa
Organisation:Intake Supervisor (Gauteng Department of Social Development)
Contact details:079 894 2279
Email address: Abigail.Managa@gauteng.gov.za
2.Name and surname: Dr Daniel Tuelo Masilo
Organisation:Research Supervisor (University of the Witwatersrand)
Contact details:073 474 6114 / 060 536 7506
Email address: dmasilo@wsu.ac.za
3. Name and surname:Mr Baitse Lekalaka
Organisation:Field Instruction Supervisor (University of the Witwatersrand)
Contact details:083 539 0741
Email address: lekalakaba@gmail.com
Timeline
Student Occupational Social Worker
Protea Glen Day Care Centre
01.2022 - 01.2024
Senior Statutory Social Worker (Intake)
Department of Social Development
02.2016 - Current
Bachelor of Arts - Occupational Social Work
University of The Witswatersrand
04.2001 - 01.2010
Bachelor of Arts - Social Work
University of Johannesburg
04.2001 - 01.2015
Grade 12
Star of The Sea High School
04.2001 -
Employee Wellness - Human Resources Management
IQ Academy
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