Gym, Reading
Bongiwe Ndlovu
New Business Sales Consultant
Johannesburg
Summary
As a New Business Sales Consultant at SkyNet Worldwide Express, l work with a range of clients across different industries, providing them with customised courier and logistics solutions. l have 5+ years of experience in the logistics field, l have consistently achieved or exceeded m sales targets, generating new business opportunities and building long term partnerships.
l am passionate about delivering exceptional customer service and exceeding customer expectations. l have excellent communication, negotiation, problem solving skills, and l an also pursuing a Bachelor of Commerce in Project Management, which will enhance my knowledge and skills in managing complex and diverse projects.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
New Business Sales Representative
Skynet Worldwide Express
08.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Participated in networking events, building valuable connections with potential clients and industry professionals.
- Maintained up-to-date knowledge of competitor offerings, staying ahead of market trends and adapting tactics as needed.
- Increased new business sales by developing and implementing effective sales strategies.
- Worked closely with account management teams to ensure seamless onboarding of new clients post-sale completion.
- Developed a deep understanding of the industry to effectively position products and services within the competitive landscape.
- Participated in trade shows, representing the company professionally while generating leads from potential customers who visited the booth area.
- Facilitated product demonstrations for potential customers, showcasing key features tailored to their specific requirements.
- Built strong relationships with clients for repeat business and referrals.
- Tracked sales performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Exceeded sales targets through consistent prospecting and lead generation activities.
- Delivered engaging sales presentations, highlighting product features and benefits tailored to individual client needs.
- Conducted thorough market research to identify potential business opportunities and target customer segments.
- Created customized proposals that addressed unique pain points faced by prospective clients, resulting in a higher conversion rate.
- Utilized CRM software to manage leads, track communications, and maintain accurate client records for future reference.
- Identified cross-selling opportunities within existing client base by analyzing purchase history data.
- Collaborated with marketing team to create compelling promotional materials for prospective clients.
- Leveraged social media channels to conduct outreach efforts targeting prospective clients in relevant industries or job roles.
- Organized targeted email campaigns that generated high open rates and increased interest in company offerings among prospects.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Commercial Administrator
Skynet Worldwide Express
01.2022 - 07.2023
- Facilitated smooth interdepartmental communication by serving as a liaison between commercial administration functions such as finance, legal, and operations.
- Orchestrated and worked with teams to maximize impact.
- Streamlined the order-to-cash process, reducing lead times and increasing overall productivity.
- Proactively addressed potential contract disputes, fostering positive working relationships with both internal stakeholders and external partners.
- Improved contract negotiation processes by streamlining communication channels and implementing standardized procedures.
- Enhanced the accuracy of financial reporting by diligently tracking project expenses and providing regular updates to senior management.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Executive Personal Assistant
Skynet Worldwide Express
2022 - 07.2023
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Trained junior staff members on standard operating procedures to improve overall efficiency within the organization.
- Contributed to project success by providing logistical support and tracking progress against milestones.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Arranged domestic and international travel plans and itineraries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Customer Service Analyst
Skynet Worldwide Express
11.2020 - 12.2021
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
- Improved overall team morale through open communication channels and fostering a supportive work environment.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Streamlined processes for improved efficiency, implementing new CRM systems and training protocols.
- Collaborated cross-functionally to develop strategies for continuous improvement in service quality.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Skynet Worldwide Express
03.2020 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Commerce - Project Management
MANCOSA
Johannesburg, South Africa 04.2001 -
Skills
Value-based selling
Accomplishments
CEO Commercial Award FY25 - This award is given to an individual who has made significant difference and contribution to the business. It represents not only results, but impact.
New Business Sales Top Performer 3rd Place
Interests
Timeline
New Business Sales Representative
Skynet Worldwide Express
08.2023 - Current
Commercial Administrator
Skynet Worldwide Express
01.2022 - 07.2023
Customer Service Analyst
Skynet Worldwide Express
11.2020 - 12.2021
Customer Service Representative
Skynet Worldwide Express
03.2020 - 10.2020
Bachelor of Commerce - Project Management
MANCOSA
04.2001 -
Executive Personal Assistant
Skynet Worldwide Express
2022 - 07.2023
Languages
English
IsiZulu