Bonginkosi Samson Hlophe

• Contributed towards a culture of continuous improvement within the organization by actively participating in quality assurance activities.
• Trained new support analysts, contributing to the overall growth and success of the team.
• Supported users with software issues.
• Assist SAP users with master data related queries and also assisting new users in understanding master data gorvenance tool(MDG).
• Assist with perform MASS Update whenever there is bulk update needed.

• Enhanced system efficiency by identifying and resolving complex technical issues.
• Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
• Resolved or escalated problem tickets to resolve user issues.
• Resolved malfunctions with systems and programs through troubleshooting.
• Investigated system issues and implemented resolutions to reduce downtime.
• Assist with what SPAR would call "switching" and by that we could test and see how failover would perform in case of emergency.

• Collaborated with cross-functional teams to develop innovative solutions for business challenges.

• Conducted regular system audits to ensure compliance with security protocols and best practices.

Evaluated current systems and recommended improvements.

• Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
• Mentored junior analysts on best practices in systems analysis techniques.

• Created detailed technical specifications that guided the development process from start to finish.
• Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
• Developed user-friendly interfaces that improved customer experience and increased product adoption rates.