Bonginkosi Mthembu

CMA CGM (Inside Sales / Sales support) current position

- Support customers in the utilization of MyPrice (online platform)

- Handle quotations requests received by inside and outside sales.

- Support on a dedicated portfolio of customers.

- Send out monthly rates to customers both imports and exports

- Follow-up on quotations sent, expiring, and not booked.

- Contribute to dispute resolution both imports and exports

- Close contact with pricers on Freight & DDSM claims.

- Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, Intermodal and CEVA)

- Back- up for Outside Sales or Inside Sales.

- Participate in establishing the Commercial action plans and ensure the agency sales segmentation is correct and up to date.

- Plan and conduct commercial calls as per agency sales segmentation.

- Identify the commercial market opportunities.

- Update commercial data and customer feedback in CRM

- Assist with General/NAC/Tender negotiations with both pricer and customer

- Assisting customers with any queries for both imports and exports

- Negotiate new rates for customers with our pricer for a quicker turnaround time.

- Assist with free time negotiations

CMA CGM (Customer Service officer)

· Handle exceptions / customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives.

· Coordinate with related internal teams and follow up to ensure resolution. Contact to customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut&run, late VGM etc.).

· Manage booking amendments / cancellation (after empty release (MH) / transport order sent (CH).

· Handle booking and Customer Service activities on special cargo or Short Sea Handle special requests.

· Assisting Commercial team with rates requests and commercial matters.

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Duties: Inhouse customer service Manager for Massmart/Walmart account (2 years experience) handling all the whole account.

CMA CGM (LOGISTICS OFFICER)

- Handling all import and export shipments (empties)

- Empty tracking / off-hire tracking

- Empty evacuations in all regions of South africa (JHB/PLZ/DBN/CPT)

- Consolidating depot stock reports

- Depot outstanding allocations, sending to the bookings team, to follow up with clients

- Liaise with HO regarding planning of empty evacuations

- Arranging empty transport to the terminals and arranging for off-hire depots

- Repositioning from JHB to Durban (empties) to accordin

- Liaising with depots directly, regarding rates to move empty equipments.

- Ensuring there is enough equipment for FULL export shipments and ensure units are AV and ready for shipments

- Arranging RSA STOCK REPORT for all regions in South Africa

- Liaising directly with TPT and Operations regarding port situations and shipments of equipment.

- Ensuring we have enough stock for SEALS (strip seals and bolt seals) and keeping an updated record

- Sending seals to East Africa (Tulear, Madagascar)

- Updating transporter details on NAVIS both imports and exports

- Vessel reconciliation after vessel sails

Duties and responsibilities include, inter alia, the following:

· Invoices – transport and none-transport invoices (Capturing and General queries and follow ups)

- Transport invoices (UCD CPT to CT Terminal)

- Transport invoices (CT Terminal to UCD CPT)

- Depot invoices (UCD JNB / UCD CPT / UCD PLZ)

- Transport invoices (empty shipment) (Durban depot to TPT terminal)

· Claims (empty damaged units in RSA)

- Raising invoices for damaged/total loss units and following up with payments.

· Updating parking lots for error tracking

· One way and off-hires / Long term units

· Ordering and deliver seals to COSCO branches and Depots

· Controlling empty stock at SACD DBN for Kuehne & Nagel

· Arranging Cabotage for empties.

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· Assisting with depot tracking, general queries and updating Parking lots.

· Assist in raising invoices for Total loss containers.

· Checking demurrage.

Assisting Imports and exports with general queries regarding tracking and updating moves.