Summary
Overview
Work History
Education
Skills
References
PERSONAL PROFILE
Certification
Timeline
Generic
Bonginkosi Mokoena

Bonginkosi Mokoena

Senior Core Network Engineer
Centurion

Summary

Results-driven Network Engineer with 20 + years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Network engineering professional with proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance. Emphasizes team collaboration and adaptability to meet evolving technical needs, leveraging deep knowledge in network architecture and security protocols.

Overview

26
26
years of professional experience
1
1
Certification
1
1
Language

Work History

3rd Line Network Engineer

BCX
10.2015 - Current
  • Configure installation, and management of all networks (WAN/LAN)
  • Identify and resolve hardware and software technical problems and malfunction related to both WAN and LAN.
  • 3rd level technical support for the operation of Client WAN and LAN.
  • Troubleshoot day to day problems on wireless access point’s, switches and routers.
  • Involving myself with a team of Network Engineers in the route cause analysis.
  • Supervise and assists systems administration teams in the areas of process improvement and technical development determine appropriate problem resolution tactics, then follow up with them to review progress.
  • Involved in implementations of system and strategies.
  • Diagram update and Systematic work procedural document updates maintained via MS Office utilities.
  • Perform daily system administration functions through problem resolution, performance management, and systems configuration.
  • Responds to management and user requests related to the operating System and other platform-related issues.
  • Configure Routers, Firewalls and Switches manage them remotely
  • Network slow response issues
  • Liaise with 3rd Party Support Companies such as Telkom, Orange Business System, British Telecomms Support services and Neotel to resolve all WAN links related issues
  • Attend to all call logged, resolve them timely and maintain the agreed SLA on monthly basis
  • Assist with managing the performance, reliability and availability of all network devices
  • Management of database relation of IP addresses to device names and resolving of infrastructure issues with regard to duplicate IP addresses, device names and gateway
  • Management of the network infrastructure (MPLS,VPN,LAN/WAN)
  • Contact Person: Marco Masse
  • Contact No: 011 266 5661

2nd Line Cisco Network Engineer

Business Connexion
09.2015 - 09.2015
  • Client LAN/WAN Network Upgrades
  • Wireless AP and AC managed LAN support
  • Troubleshoot & Interpret slow response over the MPLS Network
  • Remote Support and Configuration (CE equipment)
  • New Clients Project Implementations, from planning, configuration, Implementation and Maintenance.
  • Configuring New Site routers(1800, 1900, 2100, 2800 & 3800 )
  • QOS implementation on new & old sites
  • Adding and Removing Routes for clients
  • Adding and Removing Channel Groups and Time Slots for new and decommissioned sites
  • 6500, 12000 day-to-day Core Client Support
  • Liaison between Security, NMS, 3rd Line Infrastructure & Server Support Groups
  • Back-Up Support for BHP Billiton and RBK Mines LAN/WAN support
  • Based at HO Midrand

Field Network Engineer

Aptronics PTY Limited
09.2011 - 07.2012
  • Installing Racks HP Servers, Storage Blades & switches
  • Designing HP Networks with HP & Cisco switches, access points and routers
  • Upgrading Networks per customer needs
  • Installing Cisco ASA firewalls
  • Installing and relocating Data Centre equipment
  • Installation & support of Tipping Point, Cisco IDS & IPS machines
  • Installation & Support of Riverbed machines
  • Onsite, telephonic and remote support of Customers
  • ADSL Client installations & Support
  • Reasons for wanting to leave: I had a one year contract with them and the business venture to Cisco Support was not taking off so that contract wasn’t renewed.

IT Manager

Travel Assignment Group
08.2010 - 02.2011
  • Maintain & Trouble Shoot our link line from us to IS
  • Run with all desktop user applications
  • Managing all the Network Server running Win 2003 & 8
  • Co-Ordinate all 3rd party vendor issues
  • Run with daily backups from our server
  • Maintain all Database information pertaining to our clients
  • Maintain all financial Utility Costing for each Client
  • Order, Install, Configure all IT hardware from Suppliers
  • Install all Microsoft applications on users computers and laptops
  • 1st Level Support for all VOIP links terminating at Hymax
  • 1st Level Support for all voice sets in my network
  • Maintain all building equipment e.g. Lights, Alarms systems and Back Generator.
  • Reasons for wanting to leave: I am a Cisco Engineer by at most and I required an environment that is going to compliment my work knowledge.

Network Support Engineer

KRMN/KSS
05.2007 - 06.2010
  • Maintenance of all backbone equipment, links and services
  • Fault reporting and resolution with Telco’s, as well as monitoring and responding to Telco’s maintenance notice
  • Troubleshooting LAN and WAN networks
  • Responding to incoming tickets from internal clients
  • Designing new sites installations
  • Configuring Cisco Routers for client premises
  • Troubleshooting slow response, bottlenecks & internet access
  • Interpreting IP cache flow charts
  • Ownership of tickets through resolution
  • Managing network failures on core and distribution levels
  • Logging TAC cases with Vendors until resolution
  • Interpreting bandwidth utilization and line stats
  • Configuring routers with NAT & ACLs
  • Troubleshooting & configuring VLANs
  • Configuring trunking links
  • Configuring and installing Cisco switches
  • Reason for Leaving: My Company’s contract with SAPO ended.

Customer Support Engineer

INTERNET SOLUTIONS
11.2005 - 05.2007
  • 1st line support Engineer
  • Responding to incoming customer calls
  • 1st level troubleshooting on incoming email fault tickets and calls
  • Logging faults and escalating tickets
  • Updating customers on the progress of their tickets
  • Monitoring backbone links
  • Logging calls with Vendors on satellite & digital links
  • 2nd line support Engineer
  • Support and troubleshooting for Dial-up, ADSL, MPLS & VPN networks
  • Troubleshooting WAN and LAN networks for slow response
  • Interpreting bandwidth utilisation on client and internal links
  • Configuring Cisco routers & Switches for client premises
  • Troubleshooting and Debugging RIP,OSPF,EIGRP & BGP
  • Ensuring SLAs are met on tickets logged
  • Supporting Cisco PIX firewalls
  • Configuring Routers for NAT & ACLs
  • 2nd level technical support for the production of WAN and LAN.
  • Attend to all call logged, resolve them timely and maintain the agreed SLA on monthly basis
  • Reasons for Leaving: Growth

Pre-sales Technical Support Engineer

WESTCON
05.2003 - 11.2005
  • Testing client devices like Cisco Routers, switches & APs
  • Troubleshooting 3Com routers, switches and APs
  • Support of all Linksys devices
  • Logging TAC calls for Cisco, 3Com and Linksys
  • Telephone support on all Distributed network equipment
  • Technical Pre-sales on all Distributed Network Equipment
  • Designing new Client’s sites via Cisco’s Web Tools based on Client’s requirements.
  • Installing IOS images on faulty Cisco & 3Com equipment
  • Reasons for Leaving: Growth

On-site Technician and Field Engineer

I-FUSION
02.2000 - 04.2003
  • Fixing hardware faults on Printers and computers
  • 3Com switch installations
  • Support Network Back-up Tape drives
  • Running new site’s network layout & inspections
  • Installing OS and Applications on user computers
  • Repairing Photocopiers and fax machines
  • Reason for Leaving: Growth

Trainee Technician

SERVUTRON SYSTEM SERVICES
10.1999 - 11.1999
  • Servicing & Repairing of Computers, Printers, & modems
  • Reason for Leaving: Voluntary Job

Trainee Technician

I-FUSION
09.1999 - 10.1999
  • Computer Repairs
  • Software & Operating System Installation
  • Computer hardware upgrades
  • Reason for Leaving: Voluntary Job

Education

Certificate - Computer Level 1(Word, Excel, Power Point and Access), Business Communication, Basic Electronics, Digital Electronics, Computer essentials (A+ National), Network Essentials (N+National), First Aid (St John Ambulance), Mechanical Skills (at RAU University), Customer Care

City And Guilds of London
Johannesburg
12.1999

N6 - Digital Electronics, Industrial Electronics, Communication Electronics, Mathematics, Electro-Technics

Thuto Mathlale Technical College
Pretoria
12.1998

Matric - Xhosa, English, Mathematics, Physical Science, Biology, History

Palmerton High & Eduserve College
Lusikisiki
12.1995

Skills

  • Microsoft Operating System Packages
  • Windows2010, Office 2013
  • Networking (N)
  • RCSA-W Riverbed Certified Solution Associate – Wan Optimisation
  • HP AIS PL71715137
  • ITIL

Network Troubleshooting Abilities

Network device monitoring

Technical support

Technical troubleshooting

Network configuration

Network troubleshooting

LAN switching technologies

Layer-2/3 protocols

Technical support capabilities

Networking and routing protocol expertise

Cisco switching expertise

Remote work support

Wireless networks troubleshooting

Data center networking

Root-cause analysis

MPLS routers

Wireless networking proficiency

Network security

References

Marco, Mass, VPN Team Leader: 3rd Line, 011 256 0523, Business Connexion

PERSONAL PROFILE

  • Surname: Mokoena
  • First Name: Bonginkosi, Prince
  • Preferred Name: Bonga
  • Identity Number: 7810135483084
  • Residential address: 9221 Khuliso street, Ext 36, Olive Ridge, Centurion
  • Cell number: 079 125 7407
  • Nationality: South African
  • Health: Excellent
  • Marital Status: Married

Certification

Cisco Certified Network Professional Enterprise

Timeline

3rd Line Network Engineer

BCX
10.2015 - Current

2nd Line Cisco Network Engineer

Business Connexion
09.2015 - 09.2015

Field Network Engineer

Aptronics PTY Limited
09.2011 - 07.2012

IT Manager

Travel Assignment Group
08.2010 - 02.2011

Network Support Engineer

KRMN/KSS
05.2007 - 06.2010

Customer Support Engineer

INTERNET SOLUTIONS
11.2005 - 05.2007

Pre-sales Technical Support Engineer

WESTCON
05.2003 - 11.2005

On-site Technician and Field Engineer

I-FUSION
02.2000 - 04.2003

Trainee Technician

SERVUTRON SYSTEM SERVICES
10.1999 - 11.1999

Trainee Technician

I-FUSION
09.1999 - 10.1999

Certificate - Computer Level 1(Word, Excel, Power Point and Access), Business Communication, Basic Electronics, Digital Electronics, Computer essentials (A+ National), Network Essentials (N+National), First Aid (St John Ambulance), Mechanical Skills (at RAU University), Customer Care

City And Guilds of London

N6 - Digital Electronics, Industrial Electronics, Communication Electronics, Mathematics, Electro-Technics

Thuto Mathlale Technical College

Matric - Xhosa, English, Mathematics, Physical Science, Biology, History

Palmerton High & Eduserve College

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Bonginkosi MokoenaSenior Core Network Engineer