Bonginkosi Mdaka

· Source new sales leads and opportunities;

· Close direct sales;

· Recruit, mentor and coach new partners;

· Represent EKs Telematics at industry events (Telematics/Vehicle Tracking

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Negotiate contracts and close agreements to maximize profits

· Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

· Forecast and track key account metrics (e.g. quarterly results and annual forecasts)

· Prepare reports on account status

· Collaborate with sales team to identify and grow opportunities within territory

· Assist with challenging client requests or issue escalations as needed

· Educating potential clients/partners regarding EKs Telematics and the Fleet Management Industry in general.

• Identify opportunity and generate sales in the dealership space
• Achieve a monthly installation target
• Maintain and develop an existing dealership database
• Achieve a minimum of 30% First time customers and 70% add on customer sales average
• Maintain a level of product knowledge determined by management
• Present at Boardroom and Executive level
• Accomplish expected call rates determined by management
• Compile & submit reports at management’s request
• Manage and action all leads supplied from our partner channels in timelines determined by management
• Process mapping

· Conduct a comprehensive risk evaluation for the client.

· Face to face meetings with prospective clients

· Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client.

· Providing on-going service and support to your individual client base (amendments, renewals, claims etc.).

· Retention of existing business including renewal discussion in line with FAIS

· Keeping abreast with the commercial insurance market changes and developments.

· Initiate strategies for small, medium and large companies to make steady profits.

· Monitor, review and analyses strategies in marketing, sales, advertising and other fields of operations.

· Manage time management and team building.

· Create strategies for existing accounts to generate business.

· Develop and prepare presentations for prospective clients.

· Follow up regular meetings with both active and prospective clients.

· Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones

· Contacting potential clients and creating rapport by networking, cold calling, using referral

· Monitoring and evaluation of sales targets

· Planning and implementing sales, marketing and product development programs, both short and long range, targeted toward existing and new markets by performing.

· Responsible for leading and coaching a team of salespeople.

· Assigning sales territories, setting quotas, mentoring the members of the sales team and assigning sales training.

· Sales training, coaching of sales managers and other distributors

· Sourcing of new business and maintenance of existing clients

· Following up new business opportunities and setting up meetings

· Planning and preparing presentations

· Communicating new product developments to prospective clients

· Writing reports

· Providing management with feedback

· Collect information from clients on their profiles in order to offer them the proper solution

· Prepare reports to shareholders on the success of their business endeavors

· Retain continuous awareness of transactions, sales and terms and keep relative records

· Frequently replenish job-specific knowledge and apply it on the field

· Source and recruit candidate with proven experience as an sales representative

· Excellent skills in communication and presentation

· Experience in delivering client-focused solutions and in creating long-lasting relationships.

· Hiring of sales representative on a temporal basis to provide balance in the team

· Process mapping

• The promote sound financial planning and minimize client risk
• To offer financial products fitting client needs in line with FAIS and FIC regulation
• Conduct full needs analysis and reviewing of the recommended products
• To suggest the alternative options that had to be followed if the suggested plan fails.
• Prepare sound financial plans to ensure clients meet their goals
• Advise clients on current financial issues and make recommendations
• Present and sell suitable financial products and services
• Find and approach prospective clients
• Build strong relationships to retain existing clients
• Maintain updated knowledge of regulations, practices and financial products

• Coaching and ongoing development of all call centre personnel.
• Coordinate and conduct coaching sessions with particular emphasis on sales training within the call centre environment.
• Pro-actively coach and manage underperforming team members and development plans.
• Work closely with senior management team in order to design and deliver focused and highly effective training programs.
• Take responsibility for own development, and ensure continuous improvement.
• Advising team leaders and agents regarding meeting and exceeding their weekly targets.
• Random selection of agent’s calls and issue immediate corrective action when necessary.

• Managing the daily running of the call center.
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
• Maintaining up-to-date knowledge of industry developments and involvement in networks.
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff.
• Reviewing the performance of staff, identifying training needs and planning training sessions.
• Recording statistics, user rates and the performance levels of the
• Organizing staffing, including shift patterns and the number of staff required meeting demand.
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
• Monitoring of PTP (promise to pay from the debtors.
• Debt recovery training and coaching.
• Allocation and importing of payments into the system.
• Identify and review broken PTP.

• Managing customer accounts and billing system.
• Capturing of orders.
• Liaise with medical aid to confirm benefits and authorized medication.
• Liaise with client dispatch to confirm delivery.
• Script screening and dosage confirmation.
• Arrangement of reverse logistics or credit returns.
• To monitor repeats expiry and liaise with doctors to issue new one.
• To maintain relationship between the organization and customer.
• Updating client regarding outstanding accounts

• Medical aid processing, underwriting and activation
• Liaising with new and existing members to maintain SLA.
• Data capturing and processing.
• Approve benefits accurately according to the benefits per benefit option and strictly according to the protocols to reduce the Scheme’s risk in respect of benefits.
• Accurate and complete capturing of all relevant information as well as approved documents on the appropriate operational systems.
• Deliver a high quality service to the members and service providers.
• Keep abreast of amendments to scheme rules, benefit options, legislation, protocols, processes and systems.
• Recording sales and order information and doing analysis
• Maintaining and communicating weekly planner and daily activities

• Customer care skills.
• Communication skills.
• Negotiation skills.
• Sales training.
• Inbound and outbound call management.
• Responsible for coordinating weekly and monthly meetings.
• Assist in drafting of the advertisement and marketing campaign.
• Offer training support to the learner ship candidates.
• Debt collection.
• Cold calling
• Microsoft word.
• Microsoft excels
• Creating files and folders.
• Internet and e-mail.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Completed special cuts, grooves and bevels to produce desired looks.
• Led team of 15 members while providing exceptional sales targets
• Responsible for managing a team of 12 inbound and outbound call center agents.

• To maintain quality and monitor performance of customer service staff in the customer service department.
• Training on the Telephone etiquette skills.
• Evaluate quality and tone of the calls.
• Maintain accurate and complete coaching / training and assessment records.
• Inbound and outbound campaign driver.
• Providing feedback to member’s pertaining to their queries.
• Quality assessments (QA).
• Performs call monitoring and provides trend analysis data to the management team.
• Participate in design of call center monitoring formats and quality standards.
• Coach / train staff as required.
• investigate customer complaints and non-conformance issues
• collect and compile statistical quality data

· Build and enforce a customer centric & sales approach

· Analyse QA results and identify development areas & trends for training purposes

· Establish, build and maintain good relations with all business partners

· Coach & develop a team

· Communicate actively and effectively

· Provide weekly/monthly reports and feedback to the supervisor/manager and other internal stakeholders

· Visibility in their area for support

· QA Standardization

· Conduct Calibration sessions

· Script reviews

· Participation in department sales drives

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

• Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
• Developed aggressive marketing objectives for sales, ROI and brand loyalty.
• Generated leads and created brand awareness in new markets for training and skills empowerment
• Sought input from stakeholders to better understand market and create new growth opportunities.
• Selected to volunteer as a Field Marketing agent for Cornerstone HR; a role was created for me to conduct the following activities.
• Conducting information sessions i.e. direct selling of the course to the public.
• Inviting and introduce potential candidates to the facility.
• Explaining the activities, benefits and the course content and call center career path.
• Weekly and monthly reports.
• Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
• Plan, organize, and execute marketing and sales programs.
• Act as the point persons for outside, inside and partner sales teams.