Bonginkosi David Shabalala
Midrand
Summary
Knowledgeable Network Consultant with solid track record of leading teams and managing projects. Consistently recognized for contributing to successful productions and ensuring seamless operations. Demonstrated leadership and communication skills in guiding team members and resolving issues efficiently.
Overview
23
23
years of professional experience
Work History
Acting Lead Consultant Network Engineer
SITA
04.2025 - Current
- Management, support, and process all client service requests, end-to-end including infrastructure provisioning, quality assurance of supplier invoices, client billing and
planning for IT infrastructure growth and expansion. - Ensuring that all governance processes are followed
correctly to ensure service continuity. Manage, Plan and Lead the delivery of high-quality provisioning - Analyses, monitor and evaluates the function of the provisioning by monitoring activities on a real-time basis. Manage and achieve strategic business
objectives and deliver exceptional customer service innovations with efficient tactics that enhance customer
experience - Supervision and management of staff
- Ensuring Timorously and Accurately Processing of Supplier Invoices payments
Consultant: Network Engineer
SITA
04.2014 - Current
- Provide high-level technical support to customer solutions.
- Supervision and management of Staff
- Adherence to internal and external service level agreements and procedures.
- Planning of Customer LAN & WAN networks.
- Configure and support Cisco/HP/3 COM/H3C/Huawei customer endge/provided/ provider edge routers and switches according to internal and external standard, customer requirements.
- Configure Vlans, HSRP, STP, Ether Channel, VTP
- Configuring QOS, DHCP and DNS
- High level Network technical support/assurance, i.e. troubleshooting of day-to-day network issues and outages’ in NGN core/ access network and switched IP network
- Ensure network readiness for new network branches/sites
- Manages additions and subtraction of network equipment, i.e. Routers and switches
- Maintenance of routers and switches, ensuring that network devices meet standard specification
- Monitoring of core, distribution and access layer network via NMS tools such as HP Open view, Netcool and E-Health and Net Scout
- Draw network performance statistics from E-Health and Net Scout
- Provide troubleshooting, analysis, configuration reports as per requirement
- Configure and troubleshoot EIGRP, RIP, BGP, OSPF and IS-IS.
- Responsible for the Change Management and configuration management within the Converged Communications WAN Environment.
- Provide remote network troubleshooting and network configuration.
- Ensuring the effective function of LAN and WAN to meet the business needs and requirements
- Developing reports that summarise technical analyses, finding and recommendations.
- Perform special investigations on re-occurring faults with respects to WAN network and router problems.
- Assuming ownership of and managing problem
- Compile present SLA/RCA reports
- Detection, logging and tracking of faults on the managed customer’s networks using BMC Remedy, IP Activator, Concord E-health system and Cisco secure CRT.
- Working within defined procedures and systems to log, track and store information about the problems and resolution.
- Advising and consulting with team members of the section.
- Proactive follow-through of faults until final resolution
- Provide technical support regarding reactive maintenance and planned preventatives maintenance within service level agreements (SLA)
- Keeping records and statistics
- Trouble shoot network problems on client’s network
- Password recovery Cisco routers/switches
- Deploy configurations for new installations & replaced customer routers/switches
- Implement/configuration/ support of NGN core infrastructure
- Support and maintaining voice communications systems
- Installing, configuring and troubleshooting IP telephony systems, mainly based on Cisco products
- Integrating voice technologies into underlying network architectures
- Providing ongoing maintenance and administration on all network and IP telephony infrastructure.
- Interface with Account Managers and Business Managers to ensure excellent customer service through SLA management.
- Involved in different network upgrade projects and VPN Migrations.
- Providing remote technical support to technicians/ clients when attending to faults
- Respond to customers queries and complaints
- Network provisioning of new services
- Installation of network devices/router at client/customer premises
- Configuring network devices including CE router and PE router
- Technical evaluation of IT tenders
- Leasing/troubleshooting network issues with Telco service providers
Network Administrator
Telkom SA
01.2008 - 03.2014
- Ensuring integrity and high availability of the network infrastructure in order to provide maximum performance for the users/customers
- Network assurance, network performance monitoring and network troubleshooting/outages
- Undertaking network auto or manually logged fault, investigating on local and wide area network
- Analysing and compiling network report for clients and network recommendations
- Remote support for on-site engineers/technicians and end users/customers during network troubleshooting and fault finding
- Remote troubleshooting and fault finding issues on the network upon initial installation
- Configuring DHCP/DNS/ on switches or router
- Configuring QOS on CE/PE routers
- Configuring dynamic routing protocols Eg. Configure and troubleshoot EIGRP, RIPv2, BGP, OSPF and IS-IS.
- Configuring switching equipment
- Installation of network devices/router at client/customer premises
- Leasing with customers via email and telephone regarding network issues
- Leasing/troubleshooting network issues with Telco service providers
Network Controller
Telkom SA
01.2006 - 03.2008
- Surveillance and control of corporate customer LAN & WAN network.
- Assuring network availability, performance through service levels and service quality on a day to day basis.
- Record network incidents/logging & tracing of faults and take corrective actions where necessary.
- Manage the process of customer response, logging, resolution and closure of all customer service/support requests based on set best practices and Sal’s.
- Maintain and implement technical diagnostics on client router & switches.
- First line maintenance on client router, Telneting into client routers to investigate router status.
- Fault Reporting, tracking as well as liaising with Clients and Technicians.
Operator
CBI Circuit Breaker Industries
05.2005 - 10.2005
- Company Overview: Manufacturing
- Machine operating and material handling
- Manufacturing
Winder Assistant
Mondi Paper
02.2004 - 02.2005
- Company Overview: Manufacturing
- Ensure good running of the winder.
- Help in start up shut downs of winder.
- Putting jumbo’s into winder and removing spools.
- Organizing cores and putting them into winder in a correct sequence.
- Manufacturing
Bursary Student /Trainee Technician
Telkom SA
11.2001 - 06.2003
- Installation and fault finding of Diginet, Martis, ISDN circuits.
- Installation and maintaining PABX equipment.
- Installation and fault finding of HDSL & ADSL.
- Fault finding & maintenance of SDH transmission network.
- Doing diverts from PDH system to SDH system.
- Doing routines on fibre 3M tray’s (testing fibres for the conditions e. g loss & distance).
- Software diagnoses on UMC (Universal Modular Carrier).
Education
CCNP Enterprise Certification
Cisco
CSC01490183504-2025
Cisco Certified Specialist - SD WAN
Cisco
CSCO1490183504-2025
National Diploma Electrical Engineering - Telecomunications
Mangosuthu Technikon
05-2003
Skills
- WANTroubleshooting
- Cisco Hardware
- TCP/IP routing protocols
- Implementation of complex network WAN,LAN & Data centre
- Project life cycle management of network implementation
Timeline
Acting Lead Consultant Network Engineer
SITA
04.2025 - Current
Consultant: Network Engineer
SITA
04.2014 - Current
Network Administrator
Telkom SA
01.2008 - 03.2014
Network Controller
Telkom SA
01.2006 - 03.2008
Operator
CBI Circuit Breaker Industries
05.2005 - 10.2005
Winder Assistant
Mondi Paper
02.2004 - 02.2005
Bursary Student /Trainee Technician
Telkom SA
11.2001 - 06.2003
CCNP Enterprise Certification
Cisco
Cisco Certified Specialist - SD WAN
Cisco
National Diploma Electrical Engineering - Telecomunications
Mangosuthu Technikon
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