Bongekile Adelaide Tlhabane
Customer Service/ Admin
Johannesburg,GP
Summary
Successful Customer Service representative with over 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Customer Service Agent
B Braun Medical
Johannesburg, northriding, Gauteng
05.2019 - Current
- Processing orders from Surgicom Portal
- Processing orders from Orderwise Portal
- Processing orders from MSD Portals for Gautenf and Free State
- Processing Government faxed orders
- Liaising with the Courier company for delivery details for delayed Orders
- Liaising with the finance department for releasing COD orders
- Liaising with the product mangers for stock allocations
Consignment Controller
African Sales Company
Johannesburg, Midrand, Gauteng
01.2019 - 05.2021
- Managing consignment of cosmetics and perfumes that are kept at national wide Edgars stores
- Managing consignment counts
- Making sure that the min and max levels were kept at all times
- Transferring stocks from one shop to another
- Managing short dated stock
- Produce a daily report of what each store has on hand and what is sold for the day
- Liaised with store reps
Consignment Controller
Genop Healthcare
Johannesburg, midrand, Gauteng
08.2015 - 10.2018
- Manage and maintain the company's consignment inventory located at Dr's rooms.
- Minimize overstocks and removal of abselete/ redundant stock to minimize availabilty of working capital
- Monitor and maintain minimum and maximum consignment stock levels and attend to variances
- Ensure that stock tha is late is follwed up until received by the customer
- Monitor and evaluate consumables usage and costs
- Perfom cyclic stock checks
- Ensure accuracy of the stock management system
- Produce daily reports to ensure that critical areas of the stock system are controlled, any discrepancies are addressed and resloved as and when required
- Responsible for managing and running planned stock
- Resolve unique customer issues and concerns relating to consignment challenges
- Keep track of stock transferred on back ( inform both internal and external customers)
- Release back orders
Customer Service Executive
Genop Healthcare
Johannesburg, Midrand, Gauteng
03.2006 - 07.2018
- Process all orders received via fax and email
- Processed orders from Surgicom, orderwise and Furewave portals
- Proceesed orders and created invoices on Accpac system
- Liaising with the warehose for delivery shipments and follow ups on delayed orders
- Created Pro-Forma invoices for Cod Customers
- Liaising with courires company for delayed orders
- Liaised with customers telephonically and made sure their queries are attended to always
- Advise customers on back orders and collections
- Processing export orders
- Processing capital equipment orders
- Assisting the manger with adhoc duties not available ( acting as 2IC)
Customer Service Agent
Kimberly Clark SA
Johannesburg, Bedford View, Gauteng
10.2005 - 02.2006
- Handling queries for corparate Customers
- Placing email, fax and telephonic orders for corporate customers
- Liaising with the warehouse for orders misplaced or delayed
Customer Service Agent
Cellc
Johannesburg, Midrand, Gauteng
10.2002 - 09.2004
- Answer all inbound calls from prospective customers and dealers (store outlets) resolving queries on a case by case basis
- Resolving customer queries relating to product, services, network, billing and ensuring first call resolution
- Loading products and services on the system
- Educating customers of new priducts launced and ensuring they have a clear understanding of business rules
- Utilize and open system applications to support work
- Sim swap ( requests, reversals and failures)
- Blacklisting and unblacklisting of handsets
Education
Grade 12 -
St. Teresa’s Convent / Mitzvah High School, University of South Africa (UNISA)
No Degree - Basic Counselling
University of South Africa
Pretoria 02.2012 - 05.2013
Skills
Complaint resolution
Outstanding communication skills
Exemplary work ethic
Service-oriented self-starter
Empathetic and genuine
Good listening skills
Administrative support
Stock management
Service standard compliance
Creative problem solving
Timeline
Customer Service Agent
B Braun Medical
05.2019 - Current
Consignment Controller
African Sales Company
01.2019 - 05.2021
Consignment Controller
Genop Healthcare
08.2015 - 10.2018
No Degree - Basic Counselling
University of South Africa
02.2012 - 05.2013
Customer Service Executive
Genop Healthcare
03.2006 - 07.2018
Customer Service Agent
Kimberly Clark SA
10.2005 - 02.2006
Customer Service Agent
Cellc
10.2002 - 09.2004
Grade 12 -
St. Teresa’s Convent / Mitzvah High School, University of South Africa (UNISA)