Bongekile Nxele

• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.

• Collaborated with team members to ensure seamless guest experiences from booking through checkout.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients regarding Foreign Exchange.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients regarding Foreign Exchange.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Coordinated and facilitated Foreign Exchange transactions and liaised with Exchange Control for effective regulation control.

Provided and facilitated transactions for customers and hand up of cards, cheques and cheque books.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.