Bongekile Ngibe
Cape Town
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Member Value (Intern)
AVBOB
Cape Town
05.2025 - Current
- Coordinating with staff to manage daily operational tasks efficiently.
- Supporting the team with document management and record keeping.
- Greet and welcome walking-in clients.
- Receive and assist walk-in clients with inquiries in line with the client services policy
- Communicate entire processes, delays and system problems to waiting clients.
- General claims, policy services and premium administrative duties relating to client’s policies.
- Refer new business to the relevant consultant.
- General office duties.
Sales Representative
Property Hut Cc
Vanderbijlpark
04.2017 - 01.2019
- Engaged clients by providing property information and answering inquiries.
- Facilitated property viewings and guided clients through the sales process.
- Developed strong relationships with clients to understand their needs and preferences.
Sales Agent
Covision group
Vereeniging
05.2017 - 03.2018
- Engaged with clients to identify needs and recommend suitable products.
- Helping clients with full understanding of the services.
- Helping clients find suitable insurance products that meet their needs,
- Handling administrative tasks such as processing applications, managing client records,and ensuring compliance with regulations.
Education
Vulindlela Senior Secondary School
Port st John's Bachelor's Degree - Marketing Management
Vaal University of Technology
Vanderbijlpark 04.2024 - 12.2024
Diploma - Marketing Management
Vaal University of Technology
Vanderbijlpark 01.2019 - 06.2023
Higher Certificate - Marketing Management
Sedibeng TVET College
Vanderbijlpark 01.2015 - 12.2016
Skills
- Computer skills
- Good communication skills
- Client friendly
- Good listening and problem-solving skills
- Customer focused
- Conflict Management
- Teamwork
- Time Management
- Attention to detail
Timeline
Member Value (Intern)
AVBOB
05.2025 - Current
Bachelor's Degree - Marketing Management
Vaal University of Technology
04.2024 - 12.2024
Diploma - Marketing Management
Vaal University of Technology
01.2019 - 06.2023
Sales Agent
Covision group
05.2017 - 03.2018
Sales Representative
Property Hut Cc
04.2017 - 01.2019
Higher Certificate - Marketing Management
Sedibeng TVET College
01.2015 - 12.2016
Vulindlela Senior Secondary School