Summary
Overview
Work History
Education
Skills
Licence
Personal Information
References
Software
Timeline
Hi, I’m

Bongekile Hlongwane

Sr Customer Service Associate
Bongekile Hlongwane

Summary

Having worked in the above sector's have made me a critical thinker in a customer oriented environment and has made me easy to couch I believe I will be an asset to any business

Overview

14
years of professional experience

Work History

WNS

Senior Advisor
01.2021 - Current

Job overview

  • Mentored junior advisors, fostering professional development and enhancing overall team performance.
  • Established strong partnerships with key stakeholders through consistent communication and collaboration efforts, promoting mutual success.
  • Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
  • Examined tax filings and determined need for professional tax counsel.
  • Facilitated new client onboarding process and investment account setup.
  • Engaged prospective clients in effort to build and develop new business opportunities.
  • Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
  • Assisted clients with financial planning to meet financial goals.
  • Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.

Ignition Group

Quality Assistance Agent
01.2020 - 01.2021

Job overview

  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Implemented feedback system to gather client insights, driving continuous improvement.

Artisan Development Academy

Secretary
01.2015 - 12.2015

Job overview

  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained electronic filing systems and categorized documents.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Established administrative work procedures to track staff's daily tasks.

Enforce Security

Administrator
01.2011 - 01.2014

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Education

Eastbury Secondary School, Sibantu Soluntu HUB

Basic Computer Configuration

University Overview

Highest Grade Passed: Grade 12

Skills

Relationship building and management

Licence

Licence
Code 10

Personal Information

Personal Information
Nationality: African

References

References
  • Jason Weideman, National Sales & Marketing Manager at Enforce, 031 573 5465, 083 938 9083
  • Bernard Makana, CEO at Artisan Development Academy, 073 725 7348
  • Howard Mseleku, Team Leader at Ignition, 0622 997 1561
  • Shaleen Govender, HR at WNS, 067 252 1736

Software

Sap

Timeline

Senior Advisor
WNS
01.2021 - Current
Quality Assistance Agent
Ignition Group
01.2020 - 01.2021
Secretary
Artisan Development Academy
01.2015 - 12.2015
Administrator
Enforce Security
01.2011 - 01.2014
Eastbury Secondary School, Sibantu Soluntu HUB
Basic Computer Configuration

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Bongekile HlongwaneSr Customer Service Associate