Michelle Machia

Endpoint Patching & Maintenance

• Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards

Endpoint Management & Automation

• Deploy, update, and manage third‑party applications across endpoint devices
• Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues
• Maintain endpoint performance, stability, and security across multiple environments

Ticketing & Operational Support

• Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system
• Work independently on L2‑level tasks while escalating complex issues when appropriate
• Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment

Asset Management & Documentation

• Maintain accurate endpoint documentation and asset visibility using Liongard
• Assist with remediating an existing backlog of Liongard deployments, including:
• Reviewing and fixing failed or incomplete inspections
• Re‑establishing connections and configurations
• Cleaning up and validating asset data
• Ensure endpoint configurations and asset records are current and reliable
• Installed new hardware and software to meet system specifications and user needs.
• Provided technical support on company applications and IT solutions through phone, live chat and email.
• Identified system performance issues, providing swift remedial action.
• Updated software for new functionality and improved security.
• Followed user guides and technical manuals to complete skilled repairs.