Bongeka Nxele

Reception (Patient Administration) Manager

Netcare St Annes Hospital

10.2014 - Current

Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Greeted visitors, employees and clients politely and professionally for excellent reception service.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Trained employees in company and regulatory compliance requirements to promote conformance.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.