BONGEKA NGCOBO
SKILLS DEVELOPMENT AND IMPLEMENTATION INTERN
PIETERMARITZBURG
Summary
Dedicated intern at the Department of Higher Education and Training with a strong background in organizing meetings, preparing site visit schedules, and assisting project managers. Previous experience as an in-service trainee at the KZN Department of Health, processing garnishees, maintenance orders, and various allowances. Proficient in MS Word, PowerPoint, Excel, and Outlook with excellent communication, leadership, and organizational skills. Adept at working under pressure and meeting deadlines while maintaining a high level of accuracy. Career goal includes advancing within the public service sector to leverage human resources knowledge and contribute to organizational success. Strong organizational skills and a knack for problem-solving excel in managing administrative tasks efficiently. Background in customer service has honed communication and interpersonal skills, ensuring smooth interactions with colleagues and clients. Quick to learn and adaptable, ready to contribute effectively and support team objectives.
Overview
3
3
years of professional experience
6060
6060
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Intern
Department of Higher Education and Training (NSF)
09.2023 - Current
- Support to Managers: Assist managers by coordinating the submission and verification of reports from Skills Development Providers to ensure they meet required standards and are accurate
- Meeting Organization: Schedule and arrange project review meetings with both internal and external stakeholders
- Take detailed minutes of these meetings to ensure all key decisions and actions are documented for future reference
- Event and Venue Coordination: Identify appropriate venues for meetings and events, send invitations to the relevant role players, organize refreshments, and ensure everything is set up before meetings or events take place
- Learner Induction: Facilitate the induction process for learners who are enrolled in projects before the commencement of the projects, ensuring that they understand the project goals and expectations
- Site Visit Planning: Prepare schedules for site visits to ensure all logistics are planned ahead of time and ensure that project activities are properly monitored in the field
- Travel and Meeting Coordination: Make travel bookings for the Director and Project Manager, and coordinate meeting schedules to ensure efficient time management and adherence to deadlines
- Claims Processing: Manage and process travel and subsistence claims to ensure they are accurate, timely, and in compliance with relevant policies
- Financial Report Verification: Review financial reports for accuracy and validity, ensuring that expenditures are correctly classified and recorded, and checking that the cut-off dates are adhered to
- Performance Information Verification: Review Performance Information Reports and cross-check the learners listed in these reports against supporting documentation to ensure that only those who meet the criteria are included
- Learner Verification: Conduct checks to ensure that learners are properly enrolled in the program and actively participating, confirming their attendance and engagement
- Financial Document Filing: Ensure that all signed financial reports are correctly filed for future reference, maintaining an organized and accessible filing system
- File Management and Retrieval: Facilitate the smooth flow of documents within the office, ensuring that files are easily accessible and retrievable when required by stakeholders
- Statistical Reporting: Retrieve and provide statistical data to assist with reporting or decision-making processes as required by the management
- Diary Management and Administrative Support: Oversee the Director’s diary, organize meetings and appointments, manage the filing system for the directorate or region, and carry out additional administrative duties as requested by the Assistant Director (ASD)
- Report Preparation: Assist the Project Manager in preparing reports, templates, presentations, and spreadsheets, ensuring that all necessary project documentation is created and maintained
- Budget and Expenditure Management: Support the Project Manager in overseeing the budget, tracking expenditures, and ensuring that spending is in line with the project’s implementation plan and approved budget
- Document Uploading and Management: Assist the Project Manager with uploading project-related documents to the ONE DRIVE system, ensuring that it is in compliance with internal policies and procedures
- Document Distribution: Help organize and distribute project documents to relevant stakeholders, ensuring that all necessary information is shared promptly and accurately
- Minutes and Meeting Documentation: Take minutes during Directorate and Management meetings, accurately type them up, and distribute them to participants to ensure all meeting actions are documented and tracked
- Meeting Preparation and Venue Arrangements: Ensure that all relevant documents for meetings are prepared and distributed in advance, arrange the venues, organize any necessary refreshments, and record meeting proceedings for future reference
- Task Prioritization: Prioritize tasks received from the Chief Directorate or other Directorates, including the Executive Office (EO), to ensure that important deadlines are met efficiently
- Document Preparation and Typing: Prepare and type correspondence, reports, meeting minutes, presentations, agendas, and spreadsheets, ensuring that all documents are created with attention to detail and distributed promptly
- Incoming Mail Handling: Register and distribute incoming mail and documents within the directorate or region, ensuring that each piece is directed to the appropriate individual for action
- Expense Claims and Document Quality Checking: Perform administrative tasks related to expense claims, ensuring all documents from Project Managers are correct, complete, and meet required standards before processing
- Document Scanning and Filing: Make photocopies, scan documents, and file them electronically in an organized and logical manner, maintaining both physical and digital filing systems
- File Organization: Ensure that all files, whether physical or electronic, are stored in an organized, accessible, and easily retrievable manner to support efficient workflow and decision-making
- Follow-Up on Outstanding Documents: Track and follow up on documents that have been sent from the Directorate or Region and require further action or approval, ensuring that deadlines are met
- Compliance with Procedures and Guidelines: Ensure that all activities comply with Standard Operating Procedures (SOPs), Memorandums of Agreements (MOAs), Service Level Agreements (SLAs), Circulars, and other relevant regulations
- Audit Requirements: Comply with internal and external audit requirements, respond to audit requests promptly, and provide necessary documentation when needed
- General Administrative Support: Provide additional administrative support as needed, helping with any other tasks or duties that arise to ensure smooth office operations
In-service Trainee
Department of Health
06.2022 - 12.2022
- Garnishee Orders Administration: Managed the administration of garnishee orders, ensuring the correct processing and documentation were completed in a timely manner
- Approval Process Management: Oversaw the approval process for all maintenance directives, SARS filings, and wage garnishments, ensuring all necessary approvals were obtained in accordance with regulations and policies
- Documentation Assembly: Assembled all required documentation for garnishee orders using Persal, ensuring that the necessary information was accurate and complete before uploading it to Q-Link
- Acting Allowance Submissions: Compiled and submitted documentation for acting allowances, ensuring that all necessary approvals were secured and that payments were processed efficiently
- Resettlement Allowance Processing: Managed the processing of resettlement allowances, ensuring that all related transactions were handled accurately and promptly
- Mileage Reimbursement Submissions: Managed the processing and submission of mileage reimbursements, ensuring that all claims were verified and processed according to company policies
- Acting Allowance Allocation: Managed the allocation of acting allowances to employees, ensuring that payments were made in compliance with company policies and relevant agreements
- Housing Allowance Processing: Managed the processing of housing allowances, ensuring that claims were properly documented and paid in a timely manner
- State Guarantee Process Management: Oversaw the state guarantee processes, ensuring that all required documentation and submissions were handled in compliance with regulations
- Pension Program Integration: Executed the integration of pension program data into the system, ensuring that all necessary information was accurately input and aligned with company procedures
- Customer Inquiries: Addressed customer inquiries efficiently and professionally, providing clear and accurate information regarding various employee-related issues
- Deduction Transaction Handling: Managed various deduction transactions, including parking fees, policy adjustments, overpayment corrections, and union contributions, ensuring they were accurately processed and recorded
- Document Printing and Photocopying: Photocopied and printed documents for office team members as required, ensuring that all necessary documents were available for office operations
Education
Diploma of Higher Education - Public Administration, Public Management
Durban University of Technology
Pietermaritzburg, KZN05-2023
Higher Certificate - Public Administration, Public Management
Durban University of Technology
Pietermaritzburg, KZN05-2019
Grade 12 - National Senior Certificate
Langsyde Combined School
Pietermaritzburg, KZN01-2018
Skills
- Proficient in MS Word
- Proficient in PowerPoint Presentations
- Microsoft Excel Proficiency
- Microsoft Outlook Proficiency
- Client Support Expertise
- Document handling and processing
- International operations management
- Filing systems organization
- Strong communication abilities
- Team collaboration and leadership
- Capable of working under pressure
- Strong organizational and planning abilities
- Ability to meet deadlines
- Data entry and capturing expertise
- Knowledge of human resources policies and practices
- Exceptional attention to detail and multitasking abilities
- Effective time management capabilities
- Strong reporting and organizational skills
LICENSE
Driving License: Code 10
Certification
Introduction to Project Management
REFENCES
MR L NGOBENI, ACTING HUMAN RESOURCE SUPERVISOR: SERVICE CONDITIONS, DEPARTMENT OF HEALTH (NATALIA), 083 543 4109, 033 395 2002
MS NL TYALI, ASSISTANT DIRECTOR/MANAGER: NSF -REGIONAL SKILLS DEVELOPMENT IMPLEMENTATION KZN & EC REGION, 073 397 9202,0834182650
MS QC NGCOBO, ASSISTANT DIRECTOR/MANAGER: NSF -REGIONAL SKILLS DEVELOPMENT IMPLEMENTATION KZN & EC REGION, 0730010782, 083 4182648
Timeline
Introduction to Project Management
10-2024
Ethics in the Public Service
10-2024
Intern
Department of Higher Education and Training (NSF)
09.2023 - Current
In-service Trainee
Department of Health
06.2022 - 12.2022
Diploma of Higher Education - Public Administration, Public Management
Durban University of Technology
Higher Certificate - Public Administration, Public Management
Durban University of Technology
Grade 12 - National Senior Certificate
Langsyde Combined School
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