Bongeka Hoyo

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Managed client relationships through regular check-ins and updates on project progress.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Leveraged strategic partnerships with external stakeholders to enhance agency visibility and reputation in the industry.
• Enhanced agency operations by streamlining processes and implementing efficient systems.
• Championed innovative solutions that addressed complex challenges faced by the agency"s clientele efficiently.
• Ensured compliance with all relevant regulations governing the operations of agencies in our sector.
• Directed marketing efforts effectively, enhancing brand awareness and attracting new clients consistently.
• Facilitated cross-functional collaboration among departments, driving efficiency improvements across the organization.
• Developed monthly reports.
Trained new employees on store policies, procedures, and best
practices for efficient stock handling operations.
• Compiled reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes and refusal of shipments.
• Completed physical inventory counts each month.
• Contributed to loss prevention efforts by promptly identifying damaged or missing items and reporting findings to appropriate personnel.