Bongani William Sombane
Multi skilled banker
Pretoria,GP
Summary
With a proven track record at First National Bank, I excel in customer service and consumer banking, enhancing client satisfaction and financial product knowledge. Skilled in relationship building and money handling, I consistently surpassed sales targets. My expertise also includes ensuring compliance with banking regulations, demonstrating both hard and soft skills vital for banking excellence.
Developed strong financial analysis and customer service skills in fast-paced banking environment. Known for exceptional attention to detail and ability to handle complex transactions efficiently. Seeking to transition into new field, bringing dedication to delivering high-quality service and achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Multi Skilled Banker
First National Bank
11.2020 - 03.2022
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Bank Teller
First National Bank
02.2020 - 10.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
2019 Bankseta Leanership
First National Bank
02.2019 - 01.2020
- Improved customer relations with timely flow of transactions at the atm.
- Optimized digital migration for customer self help in regards to manage numbers inside the branch at any given time.
- Assisted in educating customers about the importance of having financial products like funeral cover,having money saved up for a rainy day.
Education
National Certificate: Banking Services Advice - Banking And Finance
Milpark Education
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Timeline
Multi Skilled Banker
First National Bank
11.2020 - 03.2022
Bank Teller
First National Bank
02.2020 - 10.2020
2019 Bankseta Leanership
First National Bank
02.2019 - 01.2020
National Certificate: Banking Services Advice - Banking And Finance
Milpark Education
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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