Bongani Newman Sibanda
Barista/Waiter
Bulawayo
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
1
1
Language
Work History
Barista Manager
Farmstall Cafe
01.2023 - 04.2024
- Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
- Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Championed sustainability initiatives within the café operation by reducing waste production through recycling efforts, energy-efficient practices, and sourcing eco-friendly products.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
Restaurant Waiter
Crawdaddy Restaurant
01.2021 - 02.2022
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Professional Cookery
Blended Educational College of Southern Africa
Zimbabwe 04.2001 -
Skills
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management Over [Number] years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar
Timeline
Barista Manager
Farmstall Cafe
01.2023 - 04.2024
Restaurant Waiter
Crawdaddy Restaurant
01.2021 - 02.2022
Professional Cookery
Blended Educational College of Southern Africa
04.2001 -
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