Bongani Brian Sithole
Pretoria
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
Work History
General Manager
Stephnies Restuarant
07.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Payroll
- Creating beverages menu
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Restaurant Bar Manager
Rhapsody
09.2010 - 08.2014
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Head Bartender
Dros Restaurant & Wine Cellar
03.2008 - 12.2009
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Education
No Degree - Communication Science
Unisa
Pretoria, South Africa05-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Team leadership
- Customer relations
- Training and development
- Inventory control
Languages
TSONGA
English
Upper intermediate (B2)
Timeline
General Manager
Stephnies Restuarant
07.2015 - Current
Restaurant Bar Manager
Rhapsody
09.2010 - 08.2014
Head Bartender
Dros Restaurant & Wine Cellar
03.2008 - 12.2009
No Degree - Communication Science
Unisa
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