Bongani Zulu
Celtisdal
Summary
Personable business professional bringing successful 10-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
18
18
years of professional experience
Work History
Learning and Development Specialist
Absa Group Limited (CIB)
12.2017 - Current
- Learning and Development Processes, Online learning authoring specialist, New learning system acquisition and testing, Software testing and Test management, System roll out planning, Product monitoring and reporting, Salesforce Training and testing
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Built and maintained professional relationships with vendors and suppliers.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Trainer
Uyandiswa (Contracted to Barclays)
10.2015 - 11.2017
- Reading Business Requirements Documents to elicit training needs, Training requirements analysis, Training Strategy development, Align training objectives with business objectives, Facilitating training intervention (Face to Face/Online), Learner guide development, Assessment and Survey development, Training Report development, System Test Requirements gathering, Testing case development, Actual test case execution and defect logging, Communicate with the dev team on defects, Communicate with PM of Test progress, Engaging with system owners to sign of testing, System Knowledge: GCP (Global CashPlus)- Payments system, Salesforce – CRM tool, Pricing Tool – Product Pricing, BIO – Corporate Payment Channel, BIICM – Corporate International Payment Channel, Complaints Management training, Process Improvement
Call centre trainer
African Bank Call Centre
07.2014 - 10.2015
- Training Gap Analysis, Training needs gathering, Training programme proposal to business, External training vendor sourcing, Facilitating in-house training, Reporting on Return on investment
Call Centre Trainer
Nedbank Personal Loan
01.2010 - 05.2014
- Training needs analysis, Material development and Maintenance, Scheduling of training sessions, Assessment development, Facilitating Training Interventions
Call Centre Quality Assurance
Nedbank Personal Loan
02.2007 - 12.2009
- Listening and rating Call centre calls, On the job coaching, Giving performance feedback to the agent, Reporting on overall feedback performance
Collection
MBD Attorneys
09.2006 - 01.2007
- Collecting on Old Accounts
Skills
- Diversity and Inclusion
- Learning Management Systems
- Needs Assessment
- Career Development
- Salesforce business knowledge
- Organizational Development
- Technical training
- Training delivery
- Training Video Production
- Course Materials Development
- Workflow Analysis
- Requirements Gathering
- Customer Needs Assessment
- Gap analysis
- Business process improvement
Contactnumbers
- 079 431 6860
- 072 119 1333
Idnumber
8308036011087
Spousedetails
Dineo Sebotse Zulu, dinimalaka@gmail.com, 071 897 8893
Addressdetails - Residentialaddress
130, Louisa Park Complex, 53 Louisa road, Centurion
Educationalbackground - Highschool
2002, Ponego Secondary School, Grade 12, Physical Science, Mathematics, Geography, Biology, English, IsiZulu
Skillstraining
- Edutel, Facilitation using different given methodologies
- Ilab, Practical Software Testing
- Online Learning Courses (Udemy), Articulate learning authoring, Leadership Management
Personalemail
mageba2218@gmail.com
Workemail
bongani.zulu@absa.co.za
Maritalstatus
Married
References
- Julian Botes, Barclays, Senior Tester, 072 706 0357
- Liz Schell, Barclays (Training Lead), Barclays (Training Lead), 083 603 2490
- Violet Baloyi, African Bank, Colleague, 072 706 9051
- Angel Kuzwayo, Nedbank, QA Manager, 011 556 1029
- Faheem Cajee, Nedbank, HR Manager, 011 630 6800, 083 677 1486
- Jubeidah Fortuin, Nedbank, Trainer, 082 773 4873
Timeline
Learning and Development Specialist
Absa Group Limited (CIB)
12.2017 - Current
Trainer
Uyandiswa (Contracted to Barclays)
10.2015 - 11.2017
Call centre trainer
African Bank Call Centre
07.2014 - 10.2015
Call Centre Trainer
Nedbank Personal Loan
01.2010 - 05.2014
Call Centre Quality Assurance
Nedbank Personal Loan
02.2007 - 12.2009
Collection
MBD Attorneys
09.2006 - 01.2007
Similar Profiles
Loyiso KulaLoyiso Kula
Chief of Staff and Business Enablement Lead at Absa Bank CIBChief of Staff and Business Enablement Lead at Absa Bank CIB
Themba MahlabaThemba Mahlaba
Regional Head, Commercial Property Finance at ABSA CIBRegional Head, Commercial Property Finance at ABSA CIB
Moses Charles MatsinaMoses Charles Matsina
Data Modelling and Implementation Analyst at Absa - CIBData Modelling and Implementation Analyst at Absa - CIB
Nikki WatsonNikki Watson
Manager Organisational Development/Learning and Development Specialist at Grey Matta SolutionsManager Organisational Development/Learning and Development Specialist at Grey Matta Solutions
Cortney O'BrienCortney O'Brien
Learning and Development Specialist at Tomorrow HealthLearning and Development Specialist at Tomorrow Health