Bongani Ncube

• Recruiting, training, and supervising staff.
• Managing budgets.
• Planning menus.
• Ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines.
• Promoting and marketing the business.
• Overseeing stock levels.
• Ordering supplies.
• Producing staff roster.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Oversaw daily operations to maintain store cleanliness and organization.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively.

• Motivating sales teams, creating business strategies, developing promotional material, and training new staff.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training, and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Supervised guests at front counter, answering questions regarding products.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Managing workflow
• Training new hires
• Creating and managing team schedules
• Reporting to HR and senior management
• Evaluating performance and providing feedback
• Identifying and applying career advancement opportunities
• Helping to resolve employee issues and disputes.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.