Bongani Mtshali
Customer Service Supervisor
Johannesburg
Summary
I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency. In my previous role, I exercised time-management, customer service and quality control in contribution of team efforts and organizational improvements. I am open-minded and focused on new developments in any field. I have proven to be effective and motivational, with proficiency in communication and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal
Overview
9
9
years of professional experience
5
5
Languages
Work History
Customer Service Supervisor
Backpack Healthcare
11.2021 - 07.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Events & Finance Management
Groove Afrika
02.2019 - 01.2021
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Representative
Affinity Health
04.2019 - 06.2020
- Over seeing sales, waiting & working as Cashier
Sales Representative
MiWay Insurance
02.2018 - 02.2019
- Exceptional Long Term Insurance service provided to new and long standing customers, resolving their concerns and develop satisfactory solutions
Field Representative
Le Morgan
11.2017 - 01.2018
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Causal/ Floor Agent
Edgars
10.2016 - 08.2017
- Attracting and maintaining clients for the establishment
- Supported visual merchandising efforts to create an appealing store layout, driving increased foot traffic and sales conversion rates.
Education
National Senior Certificate -
Queens High School
Skills
- Project Management
- Complex Problem Solving
- First Aid
- Critical Thinking
- Process Improvement
- Staff and User Training
Extra-Curricular Activities
Community Youth Development, Ward 76, Helping young members of the community apply for educational & skill based instructions. Cinematography, Studio90, Pop up Studios in and around Johannesburg, photography, editing and sound engineering.
Interests
Reading
Hiking
Gaming
Photography
Awards
Most Outstanding Nursery Employee of the Year, MiWay Insurance, 12/01/18
Timeline
Customer Service Supervisor
Backpack Healthcare
11.2021 - 07.2025
Sales Representative
Affinity Health
04.2019 - 06.2020
Events & Finance Management
Groove Afrika
02.2019 - 01.2021
Sales Representative
MiWay Insurance
02.2018 - 02.2019
Field Representative
Le Morgan
11.2017 - 01.2018
Causal/ Floor Agent
Edgars
10.2016 - 08.2017
National Senior Certificate -
Queens High School
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