Bongani Mpashe
Call Centre Agent
13557 Mamela Street, Vosloorus
Summary
Detail-oriented professional with a profound expertise in technical support, customer service, and electoral operations. Proficient in troubleshooting, incident management, and delivering exceptional service under duress. Possesses a Code 10 driver's license and excels in dynamic, customer-centric environments.
Overview
3
3
Certifications
3
3
Languages
Work History
Call Center Technician
Sentech Customer Care
- Provide first-line technical support for customers via phone, email, and chat.
- Delivered customer service solutions, ensuring high satisfaction and resolution rates.
- Maintain accurate records in ticketing systems and ensure timely follow-ups.
- Supported DTT installers and collaborated with the South African Post Office
Electoral Officer
Independent Electoral Commission (IEC)
- Oversaw voting processes to ensure compliance with election regulations.
- Assisted in vote counting, ensuring accuracy and transparency.
- Documented and reported election results to the appropriate authorities.
Electrical Linesworker
FLJ Electrician
- Digging trenches or using directional boring equipment for cable installation.
- Laying underground power cables in conduits.
- Performed cable splicing and termination for high/low-voltage systems.
- Installing and wiring electrical panel boxes.
Education
Management Assistant - NQF Levels 4-6
Ekurhuleni West College
National Senior Certificate - undefined
Thuto Lesedi Secondary School
Skills
- Technical Troubleshooting & Support
- Incident Management & Escalation
- CRM & Ticketing Systems
Certification
Digital Entrepreneurship for New Business
Timeline
Electoral Officer
Independent Electoral Commission (IEC)
Electrical Linesworker
FLJ Electrician
National Senior Certificate - undefined
Thuto Lesedi Secondary School
Call Center Technician
Sentech Customer Care
Management Assistant - NQF Levels 4-6
Ekurhuleni West College
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