Bongani Mandothi
Waiter
Marshalltown, Johannesburg
Summary
Dynamic and customer-focused professional with expertise in beverage preparation and suggestive selling. At Ian Miles, enhanced customer satisfaction by anticipating needs and resolving complaints diplomatically. Skilled in payment processing, ensuring accurate transactions. Proven ability to manage high customer volumes efficiently, contributing to a 20% increase in repeat clientele.
Overview
2027
2027
years of professional experience
Work History
Bartender
Evans
Waiter
Ian Miles
03.2017 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
High School Diploma - Masterbar Academy
Rosebank College
Johannesburg Bramfontain02.2010
Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Timeline
Waiter
Ian Miles
03.2017 - Current
Bartender
Evans
High School Diploma - Masterbar Academy
Rosebank College