Bongani Machika

• Assembled and tested various products to meet production requirements and quality control standards.
• Followed safety procedures and guidelines to maintain safe working environments. Organised and prepared workstations and materials needed for operations to maximise productivity.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Trained new production staff members on safe and efficient production procedures and the Gibela culture.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment such as compressors, leak detectors and torque wrenches, etc.

Experienced customer service professional with a proven track record in international customer service, specialising in the retail industry. Demonstrated expertise in delivering exceptional service to customers across the different regions in the UK, fostering positive relationships, and ensuring customer satisfaction. Previously employed at WebHelp for Very.com and Littlewoods.co.uk, two prominent e-commerce retailers, with a comprehensive understanding of their operations, products, and services. Skilled in handling customer inquiries, resolving issues, and providing efficient solutions to enhance the overall customer experience. Proficient in managing high call volumes, maintaining accurate records, and utilising customer relationship management (CRM) systems. A proactive team player who thrives in fast-paced environments and contributes to achieving organisational goals. Possesses excellent communication, problem-solving, and interpersonal skills, combined with a customer-centric mindset.