Joy Mosese

• Enhanced store profitability by decreasing shrinkage from -2.98 to -1 over 10 months, showcasing strong adaptability and sales strategy execution.
• Ensured compliance with safety regulations and company policies.
• Prepared monthly reports on sales figures, expenses, profits.
• Identified opportunities for cost savings through waste reduction initiatives.
• Developed strategies to maximize sales and profitability.
• Recruited, trained and supervised new employees.
• Implemented efficient systems for tracking stock movement.
• Resolved customer complaints in a timely manner.
• Managed daily banking activities such as deposits and online banking.
• Monitored inventory levels and recommended trendy fashion orders to restock shelves.
• Created weekly work schedules for store personnel.
• Established customer service standards and monitored staff compliance.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through weekly cycle counts, audits and shrinkage control.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Led operations of a 436 square meter store, boosting sales by 35% compared to the prior year.

• Executed administrative duties with precision, contributing to seamless store management.
• Managed the banking of store funds, ensuring accuracy and security.
• Managed inventory levels and optimized visual merchandising to enhance store presentation.
• Resolved customer inquiries and issues promptly, ensuring a positive store experience.
• Led sales and operational initiatives to optimize store
• Enforced company policies to maintain operational standards and regulatory compliance.

Helped oversee a store of 470 square meters, kept shrinkage at 0.4%, increased sales with 29% from the prior year, banking of monies, overseeing cash desk, relieving store manager, managing staff.

• Oversaw the banking of store funds, maintaining accuracy and security.
• Handled administrative duties to support store management and operations.
• Managed inventory and optimized visual merchandising to enhance store appeal and drive sales.
• Guided staff in achieving sales targets and maintaining high service standards.
• Managed store operations effectively during the store manager's absence to maintain productivity.