BONGANI DONALD MBONANI
Customer Service Consultant and Administration
Soshanguve
Summary
As a dedicated and results-driven professional with experience in Finance Service Consulting, Merchandising, Reception, and Administrative Assistance as well as Car Sales, I am eager to bring my skills to your esteemed team. My passion for delivering exceptional service and my ability to adapt to diverse roles make me an ideal candidate. I am excited about the opportunity to contribute to your organization's success and collaborate with a dynamic team that values innovation and excellence.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Finance Service Consultant
Alteram Solutions (RAF)
06.2023 - Current
- Managing RAF Finance calls and customer service inquiries.
- Oversee driver(s) compliance and driver safety to ensure efficient, and safe operations.
- Monitoring driver(s) behaviour to improve safety, reduce accidents, and ensure regulations.
- Identifying and assessing RAF customer needs to achieve satisfaction.
- Utilizing different systems to give amazing customer service.
- Resolved RAF customer complaints promptly, using solution focused problem-solving.
- Dispatched service support staff and coordinated with clients.
- Maintained 95% high performance finance customer service rating over the months.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
New Car Sales Executive Intern
Nissan Silverton
01.2018 - 12.2018
- Met customers on lot and in showroom to discuss available vehicles and options.
- Cold calling.
- On weekend car shows.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
Merchandiser
Truworths
01.2015 - 01.2017
- Merchandise of new upcoming trends/garments.
- Cash register service.
- Answering phone calls and re-directing customers.
- Gathered and moved materials to facilitate assigned displays.
- Selected merchandise based on price, quality and demand.
- Understanding of sales patterns of all products.
- Utilizing week cover to identify reordering requirements on weekly basis.
Education
Diploma - Public Management
Richfield Graduate Institute of Technology
Pretoria01.2013
Matric - undefined
Reitumetse High School
Pretoria01.2013
Skills
Good telephone etiquette
Good interpersonal and information gathering skills
Good managerial and leadership skills
Excellent planning and organizational skills
References
Reference available upon request
Timeline
Finance Service Consultant
Alteram Solutions (RAF)
06.2023 - Current
New Car Sales Executive Intern
Nissan Silverton
01.2018 - 12.2018
Merchandiser
Truworths
01.2015 - 01.2017
Matric - undefined
Reitumetse High School
Diploma - Public Management
Richfield Graduate Institute of Technology