BONGANI DOFULA
Senior Facilitator: Inlands Region
Florida
Summary
Proactive, customer oriented Facilitator/Assessor/Moderator with 10 years work experience which 7 years accounts for managerial experience. More focused on training and couching registered with various SETAs. I am a Senior Facilitator who implements and maintains education programs and services and serves as trusted resource to facilitators, learners and executive board. Successfully maintains staffing and resources to achieve program objectives within budget. Leverages research-based interventions, strategies and instruction and analyzes data to drive academic achievement and social-emotional growth.
Registrations:
Cath Seta: Assessor
Service Seta: Assessor and Moderator
Foodbev Seta: Assessor and Moderator
ETDP: Assessor and Moderator
MICT Seta: Assessor
Pseta: Assessor
WR Seta: Assessor and Moderator
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Senior Learning Facilitator
International Hotel School (Summit)
Gauteng
09.2020 - Current
- Accountable for all Inlands projects
- Ensuring all facilitators deliver effective training
- Ensure that all ETQA compliance documents for learner registration are collected and loaded in time before the start of the project.
- Set up sharePoint folders as per required standard. This is where all project documents are saved and provide ease of retrieval of information.
- Liaise with Administrators regarding booking of venues and ensure that the venue booked is conducive for learning to take place. Such venue must be: easy to commute to, spacious enough for the group, adequate ventilation, ablution facilities in line with Health & Safety guidelines.
- Ensure that all your facilitators have the training material and that they are aware of where they are training and schedule as per the roll out plan.
- Ensure that all your facilitators are well oriented and well groomed to represent Summit.
- Where possible – meet the client on the first day of Induction and again on the first day of training.
- Conduct quality assurance visits to sessions (face to face or virtual).
- Quality Check the learner POEs, Facilitation, Venue and general environment and resolve any hinderance to learning.
- Quality check on facilitators to ensure adherence to the material and the roll out plan.
- Review all facilitator reports from your direct facilitators, then save on SharePoint designated folder.
- Review all training registers and save on SharePoint designated folder.
- Complete the Learner Tracking Report and track progress of the learner.
- Send all required reports as follows: · Facilitator Course Feedback – Sent immediately after each training takes place.
- Learner Tracking Report: Send immediately after summative assessments of each module
- Allocate facilitators that are adequately scoped for the project
- Prepare and Maintain Training Rooms
- Assist with Registration process and documentation
- Ensure that the appropriate training material, stationery and equipment is available and in excellent working order before the Training Session commences
- Create and nurture a positive learning environment that stimulates learning and motivates learners
- Facilitate programmes according to the SETA and SAQA facilitation best practice and self-prepared 6
- Provide remedial teaching and academic support to learners
- Conduct Assessments
- Provide Assessment feedback
- Review and Report Course Evaluations Provide required learner support via electronic channels
- Manage administration duties by maintaining accurate records and feedback effectively
- Manage employed and unemployed learners effectively
- Provide support and monitor learner progress
- Adhere to the codes of conduct of the Company and the SETA’s
- Continuously keep updated on the developments in course material that you are accredited to train
- Continuously be in contact with the Project Manager throughout the training intervention
- Created, collected and recorded data on student progress to determine next steps for student success.
- Supported interaction between students during group work activities using guided conversation.
- Offered feedback to other providers to effectively address students' needs.
- Assessed student needs to determine appropriate level of required support.
- Motivated students to learn new content and complete assignments to earn grades.
- Implemented individual learning plans to help students per semester learn new skills and techniques for retention.
- Helped students organize materials such as for class.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Taught subjects to students using differentiated activities designed by teacher.
- Honored confidentiality to safeguard students' private information.
- Met with students outside of class to provide specialized instruction such as .
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Directed training programs and development paths for managers and supervisors.
- Trained new hires to perform cross-training exercises with experienced workers.
- Planned corporate annual summer and holiday events and team building-based training initiatives.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Tested all training software and hardware prior to commencing training programs.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Developed surveys to identify training needs based on projected production processes and changes.
- Coordinated technical training and personal development classes for staff members.
- Conducted training courses and prepared videos for long-term use.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Facilitator/Assessor/Moderator
Kukhula Global Training Pty Ltd
07.2017 - 09.2020
- Facilitate training Create an understanding of the business and working environment Build relationships with internal stakeholders Create an understanding of learning methodologies appropriate to the business environment and provide specialized input in the development of delivery of training material Where necessary, guide the learners to complete the Practical Implementation in the classroom
- Familiarize, interpret and become an expert in the products and processes in order to facilitate training as it re- lates to operational procedures Relay training material developed through experiential learning through the appropriate learning methodologies Re- view training for relevance, best for ht and the training audience Suggest and assist with the change in Learning material where appropriate Manage learning circles, communication plans and learning aids to embed learning Ensuring the client is always treated with respect To ensure that the learn- ing material is transferred to the learners within the expected time period All communication is transparent Continuous feedback given to the learners & assistance provided where necessary Accurate and detailed feedback pro- vided to the management of Kukhula Ensuring the learner’s files are completed successfully & all learners are competent Ensure all Workbooks are completed and marked within the allocated time period Assisting learner with the Workplace Evidence to ensure competency of all learners Collection of files from the learner’s on the stipulated timeframes Portfolio of Evidence Building days scheduled to guide learners and ensure competency throughout the programme
- Ensure facilitation is carried out according to set plans Assessing formative and summative assessment Assist delegates to compile a portfolio of evidence Complete relevant reports for assess- ments timely Carry out administrative duties related to training Train learn- ers as per the schedule provided Assess all learner hles – both Summative &
- Formative Assessments Submit Attendance Registers daily for days trained Submit Learner Feedback forms for all training sessions done Submit Post Training Reports for all training sessions done Complete all learner track- ing reports in learners’ hles Report to the ETQA
- Manager & Projects Team Compiling and submission of WSP and ATR for different companies
- Capture all Learner enrolments on different SETA LMIS for different clients Exit Learners on the SETA LMIS’s and prepare for a Site Visit
- Compile and Mon- itor the generating of various documents pertaining to projects, including learner agreements, training schedules, learner records, attendance reg- isters and any other related documentation
- E ciently assist in the ad- ministration roll out of different projects as per the SETA processes and timelines
- Facilitating Business Administration Services level 3, Generic Management level 4 and 5 and New Venture Creation all levels Assess hles and moderate hles Prepare and Conduct education delivery sessions Main- tain training materials
- Currently doing assessments and/or moderations for the below clients…
- Spar Ackermans Shoprite Pep The building company
- Sparks and Ellis
- KFC Food lovers
- Take alot
- MTN global Fidelity
- ADT
- JD group Autozone Pick n Pay Itatile Build IT
Operations Manager
Woolworths, Gauteng
12.2015 - 08.2020
- Conducthoorwalkstoensureimplementationguidelineshavebeenad- heredto Print relevantdaily/weekly/monthlyreports Interpretinformation andformulateand implementactionplansIdentifychallenges,trendsand opportunities to drive continuous improvement (e.g
- Business Intelligence (BI), managementreportsanddaily/weekly/monthlypacks) Deliver exceptional customer service to both internal and external customers
- Develop, recruit, retainandleadacompetentandmotivatedstoreoperationsteam
- Co-ordinateandmonitortheactivitiesofthecoachandimplementappropriateperformance managementforcoaches,qualihedandtraineestaff
- Supporttheimplementationoflossandcontrolmeasures.-Supportthe implementation of stock movement processes (including truck turnaround times, receiving, stockroom processes, dispatching) and maintain informationonStoresInventoryManagement Enforceday-to-daysecurityoperationsinstoretominimiseloss.-Sustainthestoreand equipmentmaintenanceprocessestoensureavailability,functionalityandsafety
- Monitor performance of service providers and give feedback on performance to improve effectivenessofdelivery
- Controlandorderconsumablesand equipment within allocated budget
- Maintain health and safetyprocedures inlinewithWoolworth’spolicy.-Enforceday-to-day cleaningandhygiene operationstofacilitateahygienicstoreenvironmentReportingactsof dishonestyrelatedto shrinkageandfraudto linemanager orshrinkagehotline
- Understand, applyandmanageallredhagprocesses,policiesandprocedures.Identifyandmanageall shrinkagehotspotswithinthedepartment
- Facilitateregularongoingshrinkagemeetingsto ensureemployeeparticipationandcreatingawarenessamongst
- Cleaning surfaces and handling food
- Personal health, hygiene and safety at the workplace
- Good manufacturing practices
Fresh Food Mananger and Butcher Manager
Shoprite group, Gauteng
04.2011 - 12.2015
- Delivery of exceptional customer service through management of day-to- dayoperations ensuringawellmaintained,safe,hygienicandsecurestore environment,andminimizeloss andshrinkagethroughlogisticsupport and enforcement of policies and procedures Makes decisions impacting onownareaofworkwithinestablishedstandardsandprinciples Consults forpermissiontoexecutetheidentiheddecisionifoutsideownparame- ters
- Proactivelyengagesandattractstheclientintobuyingtheproduct or service
- Possesses mathematical and language skills needed to cope with everyday life
- Understands information presented mathematically at a slightly complex level
- Able to interpret mathematical information with- outtheaidofpracticalillustrations
- Interpretinformationandformulate and implement action plans Identify challenges, trends and opportunitiesto drivecontinuousimprovement(e.g.BusinessIntelligence(BI), management reportsand daily/weekly/monthlypacks) Managetheend-to-end People processes(attract,develop,retain)Driveandmanagethe
- IntegratedPer- formance Management processes Develop and coach the team Ensure consistentengagementwiththeteam(e.g.Let’sTalk andPeopleThurs-day Effectiveandtimeousimplementationoflaunchesandpromotions within guidelines and budget Ensure availability of stock/merchandiseto implement
- Cleaning surfaces and handling food
- Personal health, hygiene and safety at the workplace
- Good manufacturing practices
Education
SETA - Assessor
MICT
Seta 11.2022 - 01.2001
Foodbev Seta
06.2020 - 06.2021
Assessor/Moderator Service seta - undefined
Assessor/Moderator - undefined
ETPD seta
WR Assessor And Moderator
06.2015 - 06.2025
Cathseta Assessor
07.2021 - 06.2022
High School Diploma -
South African Institute of Management
Gauteng 03.2011 - 03.2011
High School Diploma -
Jeppe College
Gauteng 03.2011 - 03.2011
Skills
Assessor/ModeratorWR Seta and PsetaJune/2014Human Resource ManagementJeppe CollegeMarch/2011AssessorCath SetaJune/2021Business ManagementSouth African Institute of ManagementHOBBIES
Lesson implementation
Elementary education
Special education
Middle school education
Differentiated instruction
Classroom management
Student records management
Group and individual instruction
Policy implementation
Documentation skills
Remote learning
Project Management
Cultural Awareness
Dependable and Responsible
Decision-Making
Organization and Time Management
MS Office
Strategic planning
Negotiation
Business Development
Student rapport
Proficient in [Software]
Course planning
Curriculum Creation
Certification
Afrikaans
Listening to Radio 702 News channel
I love listening to current affairs throughout the week so that i am updated with the latest news that might affect me and economy at large.
Timeline
SETA - Assessor
MICT
11.2022 - 01.2001
Cathseta Assessor
07.2021 - 06.2022
Senior Learning Facilitator
International Hotel School (Summit)
09.2020 - Current
Foodbev Seta
06.2020 - 06.2021
Facilitator/Assessor/Moderator
Kukhula Global Training Pty Ltd
07.2017 - 09.2020
Operations Manager
Woolworths, Gauteng
12.2015 - 08.2020
WR Assessor And Moderator
06.2015 - 06.2025
Fresh Food Mananger and Butcher Manager
Shoprite group, Gauteng
04.2011 - 12.2015
High School Diploma -
South African Institute of Management
03.2011 - 03.2011
High School Diploma -
Jeppe College
03.2011 - 03.2011
Assessor/Moderator Service seta - undefined
Assessor/Moderator - undefined
ETPD seta