Bongani Dediso
Assistant Manager
Langa
Summary
Goal-oriented and reliable team player with the qualities necessary to be an excellent Ambassador for your company. Focused on creating a professional first impression, I aim to leave a lasting impact on clients for all the right reasons. Confident and skilled in communication, enabling effective collaboration with staff members and clients. Recognized for a strong work ethic, consistently striving for excellence in every entrusted task.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Assistant Manager
EXL-SERVICE
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Contact Center Agent
Merchants
10.2022 - Current
- Data capturing
- Taking inbound calls
- Send emails
- Drafting quotations
- Sending invoices
- Making outbound calls
- Resolving customer complaints
Contact Center Representative
EXL-SERVICE
07.2023 - 11.2023
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Paralegal/ Legal Assistant
PA Mdanjelwa Attorneys
04.2022 - 07.2022
- Answering calls
- Uplifting court file contents
- Serving, filing, and issuing in court
- Organizing and indexing legal documents and files
- Review and summarize documents
- Drafting pleadings
- Data capturing
- Using Microsoft app for work duties (Word, Excel, Power Point and Outlook)
Call center agent
Sell direct
01.2022 - 04.2022
- Outbound calls
- Retentions
- Data capturing
Education
Grade 12 - undefined
Isilimela Comprehensive High School
LangaBachelor of Paralegal studies - unity of applied Law
Cape Peninsular University of Technology
Bellville, Cape TownSkills
Microsoft Word
Microsoft Excel
Interpersonal Skills
Leadership Skills
Microsoft Outlook
Coping with Pressure and Setback
Debater
Organization Skills
Microsoft Power Point
Communication Skills
Accomplishments
- Award in Public Speaking, 10/20/18, Isilimela High School, 021 695 4975
- Award for being the Representative Council of Learners (President), 10/20/18, Isilimela High School, 021 695 4975
- Award in Green Campus Debate Competition, 08/23/19, Cape Peninsula University of Technology, 021 959 6767
- Award in Off Campus Residence Debate Competition, 07/01/19, Cape Peninsula University of Technology, 021 959 6767
Certification
Top Team Leader of the Month
Timeline
Top Team Leader of the Month
12-2024
Top Team Leader of the Month
11-2024
Top Team Leader of the Month
10-2024
Top Team Leader of the Quarter
10-2024
Top Team Leader of the Month
09-2024
Top Team Leader of the Month
08-2024
Assistant Manager
EXL-SERVICE
11.2023 - Current
Contact Center Representative
EXL-SERVICE
07.2023 - 11.2023
Contact Center Agent
Merchants
10.2022 - Current
Paralegal/ Legal Assistant
PA Mdanjelwa Attorneys
04.2022 - 07.2022
Call center agent
Sell direct
01.2022 - 04.2022
Grade 12 - undefined
Isilimela Comprehensive High School
Bachelor of Paralegal studies - unity of applied Law
Cape Peninsular University of Technology