Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Bongani Dediso

Bongani Dediso

Assistant Manager
Langa

Summary

Goal-oriented and reliable team player with the qualities necessary to be an excellent Ambassador for your company. Focused on creating a professional first impression, I aim to leave a lasting impact on clients for all the right reasons. Confident and skilled in communication, enabling effective collaboration with staff members and clients. Recognized for a strong work ethic, consistently striving for excellence in every entrusted task.

Overview

3
3
years of professional experience
6
6
Certifications

Work History

Assistant Manager

EXL-SERVICE
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Contact Center Agent

Merchants
10.2022 - Current
  • Data capturing
  • Taking inbound calls
  • Send emails
  • Drafting quotations
  • Sending invoices
  • Making outbound calls
  • Resolving customer complaints

Contact Center Representative

EXL-SERVICE
07.2023 - 11.2023
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.

Paralegal/ Legal Assistant

PA Mdanjelwa Attorneys
04.2022 - 07.2022
  • Answering calls
  • Uplifting court file contents
  • Serving, filing, and issuing in court
  • Organizing and indexing legal documents and files
  • Review and summarize documents
  • Drafting pleadings
  • Data capturing
  • Using Microsoft app for work duties (Word, Excel, Power Point and Outlook)

Call center agent

Sell direct
01.2022 - 04.2022
  • Outbound calls
  • Retentions
  • Data capturing

Education

Grade 12 - undefined

Isilimela Comprehensive High School
Langa

Bachelor of Paralegal studies - unity of applied Law

Cape Peninsular University of Technology
Bellville, Cape Town

Skills

Microsoft Word

Microsoft Excel

Interpersonal Skills

Leadership Skills

Microsoft Outlook

Coping with Pressure and Setback

Debater

Organization Skills

Microsoft Power Point

Communication Skills

Accomplishments

  • Award in Public Speaking, 10/20/18, Isilimela High School, 021 695 4975
  • Award for being the Representative Council of Learners (President), 10/20/18, Isilimela High School, 021 695 4975
  • Award in Green Campus Debate Competition, 08/23/19, Cape Peninsula University of Technology, 021 959 6767
  • Award in Off Campus Residence Debate Competition, 07/01/19, Cape Peninsula University of Technology, 021 959 6767

Certification

Top Team Leader of the Month

Timeline

Top Team Leader of the Month

12-2024

Top Team Leader of the Month

11-2024

Top Team Leader of the Month

10-2024

Top Team Leader of the Quarter

10-2024

Top Team Leader of the Month

09-2024

Top Team Leader of the Month

08-2024

Assistant Manager

EXL-SERVICE
11.2023 - Current

Contact Center Representative

EXL-SERVICE
07.2023 - 11.2023

Contact Center Agent

Merchants
10.2022 - Current

Paralegal/ Legal Assistant

PA Mdanjelwa Attorneys
04.2022 - 07.2022

Call center agent

Sell direct
01.2022 - 04.2022

Grade 12 - undefined

Isilimela Comprehensive High School

Bachelor of Paralegal studies - unity of applied Law

Cape Peninsular University of Technology
Bongani DedisoAssistant Manager