Bonga Yam
After Sales Area Manager- CSP
Johannesburg,GP
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 12 years of management performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
23
23
years of post-secondary education
Work History
CSP After Sales Area Manager
Daimler Truck Southern Africa
08.2022 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
General Manager: Facilities, Fleet and Internal Security Management
Railway Safety Regulator
4 2017 - 10.2019
- Lead and direct the internal operational activities of the Facilities Management Unit...
Senior Manager: Policies, Security and Projects
Railway Safety Regulator
07.2016 - 03.2017
- Oversee the development and implementation of RSR policies, procedures, frameworks...
Manager: Policy Development
Railway Safety Regulator
07.2015 - 06.2016
- Oversee, guide and facilitate the development, review and implementation of policies...
After Sales Area Manager
Mercedes-Benz South Africa
08.2013 - 06.2015
- Analyse the Customer Satisfaction Index results and identify areas of improvement...
Service Marketing & Programmes Specialist
Volkswagen South Africa
10.2011 - 07.2013
- Support a Service Marketing Strategy that leads to increased customer satisfaction...
Product Development Engineer
Shatterprufe Windscreens
10.2009 - 09.2011
- Liaise with all OE customers, in order to clearly convey detailed requirements...
Project Engineer
General Motors South Africa
04.2007 - 04.2009
- Design, development, testing and release of approved materials, components and systems...
Accessory Development Co-ordinator
General Motors South Africa
03.2006 - 03.2007
- In conjunction with Vehicle Line Platform Manager (VLPM) and Engineering, identify all accessory requirements...
Product Specialist
General Motors South Africa
02.2004 - 03.2006
- Investigate product problems from the field and actively participate in CPIP's to provide problem definition...
Education
Master's Degree in Business Administration (MBA) - undefined
Nelson Mandela University
Btech Degree in Quality Engineering - undefined
Nelson Mandela University
National Diploma in Mechanical Engineering - undefined
Peninsula Technikon
Matric - undefined
Arthur Mfebe High School
Ph.D. - Business And Managerial Economics
Nelson Mandela University
Port Elizabeth, South Africa 04.2001 - Current
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Sales expertise
Performance Management
Systems and software expertise
Database Management
Leadership skills
Decision-Making
Customer Relations
Leadership Development
Data Analytics
Information Analysis
Strategic Planning
Project Planning
Sales Forecasts
Sales management
Business and Operations Analysis
Equity Status
Black
Personal Information
- ID Number: 8112135669088
- Gender: Male
- Nationality: South African
References
MBA Thesis: Factors affecting customer retention in an automotive industry, PhD Dissertation: Possible future of state owned entities (SOEs) towards 2045, R 18 Million, R 2.1 Million, True, True, R 1 Billion per annum, R 50 Million per annum, Ms. Renaire Huntley, Railway Safety Regulator, Executive Manager: Office of the Chief Executive Officer, 074 368 7576, Mr. Thanduxolo Fumbata, Railway Safety Regulator, Chief Operations Officer, 081 033 0280
Timeline
CSP After Sales Area Manager
Daimler Truck Southern Africa
08.2022 - Current
Senior Manager: Policies, Security and Projects
Railway Safety Regulator
07.2016 - 03.2017
Manager: Policy Development
Railway Safety Regulator
07.2015 - 06.2016
After Sales Area Manager
Mercedes-Benz South Africa
08.2013 - 06.2015
Service Marketing & Programmes Specialist
Volkswagen South Africa
10.2011 - 07.2013
Product Development Engineer
Shatterprufe Windscreens
10.2009 - 09.2011
Project Engineer
General Motors South Africa
04.2007 - 04.2009
Accessory Development Co-ordinator
General Motors South Africa
03.2006 - 03.2007
Product Specialist
General Motors South Africa
02.2004 - 03.2006
Ph.D. - Business And Managerial Economics
Nelson Mandela University
04.2001 - Current
General Manager: Facilities, Fleet and Internal Security Management
Railway Safety Regulator
4 2017 - 10.2019
Master's Degree in Business Administration (MBA) - undefined
Nelson Mandela University
Btech Degree in Quality Engineering - undefined
Nelson Mandela University
National Diploma in Mechanical Engineering - undefined
Peninsula Technikon
Matric - undefined
Arthur Mfebe High School